Regarding inoperable controls in certain environments, if you experience issues with controller or keyboard responsiveness, please try the following steps:

1. On the Steam client, check if "Enable Steam Input" is selected in the "Controller" section of "Properties."
2. In the launcher, open "Settings" and go to "Controls," then press "Initialize key configuration" to reset the keys. *Note: Key and graphic settings are saved individually for each title.
3. If the controller does not respond, try closing the game and reopening it.
4. If the above steps do not resolve the issue, please delete the following data and try reinstalling: “C:\Users[Username]\AppData\LocalLow\Edia\ValisCollection”
5. In the game, only the "Start/Pause button" works on the title screen, and only the "Movie Skip button" is responsive during visual scenes. Please note that other buttons will not respond.
6. If controls become unresponsive during gameplay, the game might be paused. Press the "Start/Pause button" to check if control is restored.

For information on buttons and keys, please refer to the "User Guide" or "Controls."

If multiple controllers are connected during gameplay, only the controller used for the first operation will be recognized. To switch controllers, restart the game.

If none of the above resolves the issue, please contact us at the support email address below. Including your PC specifications and if possible with your "DXDiag" file which will greatly help us in effectively analyzing the issue. Thank you for your patience and support.
valis_collection_support@preapppartners.jp