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Also, it's not really easy to troubleshoot such things here, since you can't easily share logs, machine specs (the full DxDiag.txt) and screenshots.
You can follow the instructions in this section of the guide to gather the logs and machine specs and send them over to support@playfulstudios.com https://docs.google.com/document/d/1rAeuk7qFinUyPRJGk4x6Dim3rmQN2zoLaR3PNR0roU4/edit#heading=h.p4naxn55rrka
Alternatively you can contact me on Discord - entuland#7134 - and we can have a voice chat with screen sharing, that would be the quickest way to investigate the problem.