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Pentadact  [developer] 20 Sep, 2017 @ 11:12am
If you're having a technical problem, read this!
Hi! We'll use this post for any known problems and workarounds.

If you're having a problem that isn't here, or the solution here doesn't work for you, could you fill in this form to tell us about it? Bug Report Form[docs.google.com]

That helps us fix things faster, having all the info in one place.

Thanks!

Problem: Graphical problems like missing fonts, lines or triangles across the screen, or just a blank screen
Solution: We've seen this on PCs with Intel graphics that don't have the latest drivers.
Try updating the drivers for your Intel graphics card: https://downloadcenter.intel.com/
Or if you're using a laptop with multiple GPUs, switching to your nVidia or AMD GPU should fix it.

Problem: Game won't launch, or the solution above didn't fix graphical problems
Solution: We have a new beta branch we think might help - right click Heat Signature in your Steam library, choose Properties > Betas and use the drop-down list to choose the compatibility-test beta. It should download right away, but if it doesn't you can restart Steam.

We'd love to know whether this works for you or not, so either way if you could fill in the bug form that would be great - mention you're on that beta branch, and include your hardware specs and OS version. Thanks!

Problem: Consistent stuttering or slowdown while playing, especially if your hardware is well above the listed requirements.
Solution 1: Try disconnecting any gamepads or joysticks, or wireless gamepad receivers. Some players have reported that this fixes stuttering for them
Solution 2: Adjust the SleepMargin.
- Right click Heat Signature in your Steam library, choose Properties > Local Files > Browse Local Files.
- Find the "options.ini" file and right click > Edit.
- Find the line "SleepMargin=1" and change the number to 5, 10, or 15. The correct number may depend on your particular system or what other processes you have running, but generally higher numbers will increase CPU usage.

If either of these works, it'd be helpful if you could tell us via the bug reporting form above! Thanks.
Last edited by Pentadact; 24 Sep, 2017 @ 9:56am
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Showing 1-15 of 290 comments
Grubberdeck 20 Sep, 2017 @ 7:50pm 
my problem: I cant wait 14 more hours

solution: http://www.quickmeme.com/meme/3sj0qk
#1
ChunderMan 21 Sep, 2017 @ 10:34am 
The game is hitching just about every second for me.
#2
SlayerT13 21 Sep, 2017 @ 10:54am 
Originally posted by ChunderMan:
The game is hitching just about every second for me.

I'm having the exact same issue. I reinstalled, verified integrity of the files.. not sure what else to do. Every second or two it locks up, making it look like the game has a terrible stutter, and making it unplayable. Needs fixed or I can't justify owning it :/ Which sucks, cause it looks super fun.
#3
Trygger 21 Sep, 2017 @ 11:29am 
Steam overlay doesn't work.
#4
SQUID BUTCHER 21 Sep, 2017 @ 11:45am 
still having issues, despite updating my intel graphics drivers.
#5
Toawa 21 Sep, 2017 @ 12:42pm 
I played for about half an hour, then I quit from the menu, and it took what seemed like almost a minute to actually exit. I was trying to get taskman open before it finally quit.
#6
SkyWolve 21 Sep, 2017 @ 12:45pm 
Going into my Nvidia settings and setting the nvidia driver to default worked.
Used this guide: http://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/ if anyone needs it
#7
entwig 21 Sep, 2017 @ 2:35pm 
Every time i launch the game the graphics go crazy. I've seen people post screenshots of the issue so i know it's not just me. Does anyone know how to fix this? I already updated my drivers but i still really want to play the game.
#8
Prestidigination 21 Sep, 2017 @ 2:49pm 
ive updated my drivers but the graphical glitches are so intense the game is unplayable. the entire game glitches and shudders around the screen, i see triangles, random bits of text, etc. Not sure if a solution has been found yet but i'd really like to play the game.
#9
LarryEF 21 Sep, 2017 @ 3:12pm 
If your game does not launch correctly and you are running MSI Afterburner / RivaTuner Statistics Server - try disabling "Custom Direct3D support" for your GLOBAL PROFILE in RivaTuner. This fixed it for me.
#10
Ga1ahad 21 Sep, 2017 @ 3:33pm 
I'm not even able to launch the game, just crashes with the standard windows "program stopped working" error.
I've ran through the usual fixes, restarting, updating drivers, re-downloading the game, verifying cache, etc.
#11
Bokeman 21 Sep, 2017 @ 4:09pm 
Mine doesn't even show that it crashed, it shows that it's running in steam for a few seconds and then just stops running. $13 is a lot of money for me dawg.
#12
Porcuset 21 Sep, 2017 @ 4:34pm 
Graphics are broken, sad day.
#13
Dr. Dick 21 Sep, 2017 @ 6:01pm 
I was having the crazy graphics glitch as described from above. After downloading the intel auto-drive updater, the game took longer to load, but i still suffered the same problem, although I'm pretty sure my drives were up to date. I hope the game gets fixed so that it can be enjoyed by everyone.
#14
Oirad 21 Sep, 2017 @ 7:37pm 
Either the game doesn't ever launch and it just sits as a background process, or it does launch and theres a 50/50 that the game works or just white screens. I think it could have something to do with afterburner but I've all but disabled it and the problems still occur.
#15
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Heat Signature > General Discussions > Topic Details
Date Posted: 20 Sep, 2017 @ 11:12am
Posts: 290

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