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Check even viewer in windows at times where crash occurs. If crash comes with BSOD - check bsod reader. If this type of actions are outside of your understanding, then try clean install (full removal of OS and cleaning drive before installation of OS and drivers) and try to start game wiht minimum possible software launched (no blls and whistles. Just OS, drivers and game). If crashes still occur - then you need to check hardware, and possibly go to professionals.
Game actually crashed the PC so the pc shut down or lock up totally. That is not a game issue. That is a hardware/driver issue.
What is your computer specs?
How is the cooling on your computer, idle temps?
You overclocking? You tested your ram? Any recent changes to hardware?
Did you install on C:\ or on another drive? check your hardware related drivers and programs. Check NVIDIA if you have it. Other than uninstalling and reinstalling a fresh copy that's all I have for you unfortunately.
wrong samething happening to me. my pc just got repaired and saying "its your pc" is bs.
If you dont know technical side of stuff, dont assume knowledge. In modern Windows application do not have permision to operate directly with hardware and basically operates as a module. Meaning if application experience errors, however dramatic they are, it only crash application. So if your PC is crashed - you got issues with something hardware-related. Would it be hardware itself, or drivers or OS.
And also, my own experience in IT tells me one thing for sure - common denominator is most likely to be the culprit. Meaning - if you are sure people who "repaired" your PC are competent and honest, then it is YOU doing something with your PC, that results in crashing.
I have not seen application crashing PC since windows 7. Ever.
P.S.
Absolute majority of people never ever needed to have their PC repaired (at least since 2010). That very fact, that you did is very big red flag.
Here is the thing. Do you remember how "elden ring friend GPUs"? First order thinking is exactly that. Reality is nvidia ♥♥♥♥♥♥ up with drivers. And guess what, drivers are exactly hardware-related.
Anywho, what software created a conflict? And what OS did you used?
its fine, you have found a solution. but i think thats only a part of the problem.