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lando

8 Sep, 2024 @ 9:18pm

Crash Message

I need to get footage of this game for a lore video I'm doing, but now that I have been trying to open the game, I get this super weird crash message. It reads:
"Fatal error:
[File:D:\build\++UE5\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line 180]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x0 - 'S_OK'"
I tried rooting around in my local files on my computer but I couldn't find anything that was relating to this file. Is this some sort of backend issue, or is there something wrong with my copy? I uninstalled and reinstalled the game btw. Any help would be greatly appreciated!

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Showing 1-9 of 9 comments

Wolfgang

9 Sep, 2024 @ 12:21am

That sounds like an issue with the GPU. What GPU do you have and have you made a clean install of your GPU drivers at any point?

lando

9 Sep, 2024 @ 5:23am

Originally posted by Wolfgang:
That sounds like an issue with the GPU. What GPU do you have and have you made a clean install of your GPU drivers at any point?

I’m running a RTX 4060, and I have not.

Wolfgang

9 Sep, 2024 @ 8:59am

Then maybe try that.

lando

9 Sep, 2024 @ 9:04am

Originally posted by Wolfgang:
Then maybe try that.

I've tried a few times now, but it doesn't seem to be working. I've manually uninstalled and reinstalled my driver versions, as well as done it through Nvidia's platform.

Wolfgang

9 Sep, 2024 @ 12:06pm

Is your GPU overclocked? Either manually or by factory?

lando

9 Sep, 2024 @ 12:10pm

Originally posted by Wolfgang:
Is your GPU overclocked? Either manually or by factory?

I don't think so? I checked other UE5 games that I had downloaded and I got the same error, so it's something to do with me.

Wolfgang

9 Sep, 2024 @ 11:00pm

If you know the exact model name on the GPU box then we can look it up if it is factory overclocked. Otherwise a progamm like MSI Afterburner might help seeing the clock speeds.

Wolfgang

9 Sep, 2024 @ 11:01pm

You can see the stock clock speeds here:
https://www.techpowerup.com/gpu-specs/geforce-rtx-4060.c4107
Anything above these is overclocked and some games don't really run well with overclocked hardware.

Bunnuh

15 Jun @ 6:22pm

Originally posted by lando:
I need to get footage of this game for a lore video I'm doing, but now that I have been trying to open the game, I get this super weird crash message. It reads:
"Fatal error:
[File:D:\build\++UE5\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line 180]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x0 - 'S_OK'"
I tried rooting around in my local files on my computer but I couldn't find anything that was relating to this file. Is this some sort of backend issue, or is there something wrong with my copy? I uninstalled and reinstalled the game btw. Any help would be greatly appreciated!

I've had the same problem across three different devices with different specs, that all meet requirements