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Nintendrew 4 Dec, 2013 @ 8:08am
New Crash/Bug Reporting System and Forum
:epicstickman: Hello everyone! As we just launched yesterday, we've inevitably come across a few bugs and crashes with our Steam release. In order to help everyone more efficiently, we've updating the game with a crash report dialog. If your game crashes, you'll now be able to copy and paste the exception information directly to us. EPIC should automatically update within a couple of hours.

In addition, we now have a new subforum dedicated to bug/crash reports. If you have any issues with EPIC crashing in the future, please post to this subforum.

Thanks for your patience, everyone! Generally the response to EPIC seems positive, but we know some of you are having issues. This is our first Steam game, and we're trying our best! :B1:

Visit the new Crash/Bug report forum here:
http://gtm.steamproxy.vip/app/248650/discussions/1/
Last edited by Nintendrew; 4 Dec, 2013 @ 8:31am
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Showing 1-15 of 52 comments
serg16982 4 Dec, 2013 @ 8:54am 
---------------------------
Draw a Stickman: EPIC - Crash Report
---------------------------
Oh no! Something exploded! :(
If asked for crash info, give this to someone who knows what they're doing:

Press CTRL+C to copy exception details to clipboard
-------------------------------------------

System.InvalidCastException: Заданное приведение является недопустимым.

в CommunityExpressNS.Stat.SaveChanges()

в DrawAStickman.Core.GameDataManager.SyncTrackerAndAcheivementsWithSteam()

в DrawAStickman.Core.GameDataManager.LoadGame()

в DrawAStickman.Core.StickmanGame.Update(GameTime gameTime)

в Microsoft.Xna.Framework.Game.Tick()

в Microsoft.Xna.Framework.Game.HostIdle(Object sender, EventArgs e)

в Microsoft.Xna.Framework.GameHost.OnIdle()

в Microsoft.Xna.Framework.WindowsGameHost.RunOneFrame()

в Microsoft.Xna.Framework.WindowsGameHost.ApplicationIdle(Object sender, EventArgs e)

в System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)

в System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

в System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

в System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

в System.Windows.Forms.Application.Run(Form mainForm)

в Microsoft.Xna.Framework.WindowsGameHost.Run()

в Microsoft.Xna.Framework.Game.RunGame(Boolean useBlockingRun)

в DrawAStickman.Steam.Program.Main(String[] args)
---------------------------
ОК
---------------------------
#1
Rusyabr 4 Dec, 2013 @ 9:00am 
---------------------------
Draw a Stickman: EPIC - Crash Report
---------------------------
Oh no! Our game broke! :(
If asked for crash info, give this to someone who knows what they're doing:

Press CTRL+C to copy exception details to clipboard
-------------------------------------------

System.InvalidOperationException: Song playback failed. Please verify that the song is not DRM protected. DRM protected songs are not supported for creator games. ---> System.InvalidOperationException: An unexpected error has occurred.

--- Конец трассировки внутреннего стека исключений ---

в Microsoft.Xna.Framework.Media.MediaQueue.Play(Song song)

в Microsoft.Xna.Framework.Media.MediaPlayer.Play(Song song)

в DrawAStickman.Core.MusicManager.Update(GameTime gameTime)

в Microsoft.Xna.Framework.Game.Update(GameTime gameTime)

в DrawAStickman.Core.StickmanGame.Update(GameTime gameTime)

в Microsoft.Xna.Framework.Game.Tick()

в Microsoft.Xna.Framework.Game.HostIdle(Object sender, EventArgs e)

в Microsoft.Xna.Framework.GameHost.OnIdle()

в Microsoft.Xna.Framework.WindowsGameHost.RunOneFrame()

в Microsoft.Xna.Framework.WindowsGameHost.ApplicationIdle(Object sender, EventArgs e)

в System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)

в System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

в System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

в System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

в System.Windows.Forms.Application.Run(Form mainForm)

в Microsoft.Xna.Framework.WindowsGameHost.Run()

в Microsoft.Xna.Framework.Game.RunGame(Boolean useBlockingRun)

в DrawAStickman.Steam.Program.Main(String[] args)
---------------------------
ОК
---------------------------
#2
Nintendrew 4 Dec, 2013 @ 9:09am 
Originally posted by DirtyPigs:
---------------------------
System.InvalidOperationException: Song playback failed.

Could you check to see if you have Windows Media Player installed? Our game uses XNA libraries, and XNA may use some WMP DLLs for music playback. In the mean time, we're developing a quick workaround.
#3
serg16982 4 Dec, 2013 @ 9:13am 
player installed
#4
Rusyabr 4 Dec, 2013 @ 9:14am 
WM player not installed
Last edited by Rusyabr; 4 Dec, 2013 @ 9:17am
#5
Nintendrew 4 Dec, 2013 @ 9:18am 
Originally posted by serg16982:
player installed
Regarding your issue, we believe it's a problem with our Steam SDK, rather than with our game. We'll make an update with a workaround for now, but you may have issues getting achievements. We'll be reporting this to Community Express and see if we can get this fixed for you. :)
#6
Rusyabr 4 Dec, 2013 @ 9:22am 
Well I've installed WM player and game works now) Thanks
Last edited by Rusyabr; 4 Dec, 2013 @ 9:22am
#7
Nintendrew 4 Dec, 2013 @ 9:22am 
Originally posted by DirtyPigs:
WM player not installed
Our game needs the WMP libraries for music playback. We'll be pushing an update later today that will allow you to play the game, but without WMP installed you won't be able to hear music.
#8
Nintendrew 4 Dec, 2013 @ 9:22am 
Originally posted by DirtyPigs:
Well I've installed WM player and game works now)

Oh, ok, great!
#9
Sweety Ashley 6 Dec, 2013 @ 11:14pm 
Problem Event Name: APPCRASH
Application Name: DrawAStickman.Steam.exe
Application Version: 1.0.0.0
Timestamp: 52a0ed69
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e0434352
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
#10
Nintendrew 7 Dec, 2013 @ 8:11am 
Originally posted by akM.<3 BrütAl_SwEeTy_AsH_143K:
Problem Event Name: APPCRASH
Application Name: DrawAStickman.Steam.exe
Application Version: 1.0.0.0
Timestamp: 52a0ed69
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e0434352
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can you try to run the game as an administrator? If this doesn't help, we'll have to try to recreate and isolate the issue in the office on Monday. When did the crash happen? What were you doing? What did you see? Sorry for the issue!
#11
StephanR. 7 Dec, 2013 @ 8:42am 
System Exception :Steam must be running to play this game, dummy (SteamAPI_Init failed)
at DrawAStickman.Core.StickmanGame.SetupGame
at DrawAStickman.Core.StickmanGame..ctor
at DrawAStickman.Steam.Program.Main(String args)
#12
Nintendrew 7 Dec, 2013 @ 8:45am 
Originally posted by StephanR.:
System Exception :Steam must be running to play this game, dummy (SteamAPI_Init failed)
at DrawAStickman.Core.StickmanGame.SetupGame
at DrawAStickman.Core.StickmanGame..ctor
at DrawAStickman.Steam.Program.Main(String args)

Do you have Steam running? lol
#13
Sweety Ashley 8 Dec, 2013 @ 12:52am 
Originally posted by DaManWitDaPlan:
Originally posted by akM.<3 BrütAl_SwEeTy_AsH_143K:
Problem Event Name: APPCRASH
Application Name: DrawAStickman.Steam.exe
Application Version: 1.0.0.0
Timestamp: 52a0ed69
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e0434352
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Can you try to run the game as an administrator? If this doesn't help, we'll have to try to recreate and isolate the issue in the office on Monday. When did the crash happen? What were you doing? What did you see? Sorry for the issue!

I ran it as admin from the game folder, it didn't help.
I have tried launching it 2 to 3 times the last 2 days, it always crashed. No logo or splash screen. After steam's message "running the game", it crashed immediately and then I saw the error report that I posted above.
Steam, Origin client, Symantec Endpoint Protection and Opera web browser were running too.
#14
Nintendrew 8 Dec, 2013 @ 12:57am 
Originally posted by akM.<3 BrütAl_SwEeTy_AsH_143K:
Originally posted by DaManWitDaPlan:

Can you try to run the game as an administrator? If this doesn't help, we'll have to try to recreate and isolate the issue in the office on Monday. When did the crash happen? What were you doing? What did you see? Sorry for the issue!

I ran it as admin from the game folder, it didn't help.
I have tried launching it 2 to 3 times the last 2 days, it always crashed. No logo or splash screen. After steam's message "running the game", it crashed immediately and then I saw the error report that I posted above.
Steam, Origin client, Symantec Endpoint Protection and Opera web browser were running too.

I wonder if it's an issue with Symantec flagging a false positive. We had someone else who had an issue with a different antivirus software. The fact that you're getting a native error message indicates that our game hasn't even gotten to the point of running, as any exception thrown at runtime gives a custom error message with specific information about the problem. Could you try temporarily disabling Symantec and see if that does anything?
Last edited by Nintendrew; 8 Dec, 2013 @ 12:57am
#15
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Date Posted: 4 Dec, 2013 @ 8:08am
Posts: 52

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