Hey Dezco,

If you could, could you answer a few questions for me?

1) Is Steam Cloud enabled for your Steam account?
2) Did you sign in with a WBPlay account for Shadow of Mordor?
3) How did you close the game before you lost your save (Exit normally, crashed, terminate via Task Manager, etc.)?
4) When you lost your save, did you launch the game through the Steam client or directly via executable/shortcut?
5) What was your completion % in the game when you lost your save?

Hi Derek.

1) Yes, it is.
2) I'm 16, so wasn't able to.
3) The game crashed, and when I loaded it up again my save wasn't there.
4) When it crashed, I launched it again through Steam.
5) I don't know the specific completion, but I got to the part where you kill the Hammer of Sauron. (about 20%-ish).

Please help!! D:

Originally posted by riggz666:

the person above DOES NOT work for WB.

Haha he might be able to help though xD

This helps us greatly, Dezco!

We are looking into this issue. If you have anymore questions about the issue, feel free to open a ticket at {LINK REMOVED}http://support.wbgames.com/

This doesn't greatly help me. Why don't you just tell me what I need to do here?

Lost my save too, it was on the cloud. Great ♥♥♥♥ WB

Originally posted by Sonsho:

Lost my save too, it was on the cloud. Great ♥♥♥♥ WB

game save is stored locally in folder
...\steam\userdata\yourUniqueSteamID\241930\remote\GameData.Sav

check cloud_log.txt and cloud_log.previous.txt files in folder
...\steam\logs
lines with appid 241930 are about this game
might be an error msg

to view your saved files in the steam cloud
click on steam help -> steam support -> my account ->data related to account
scroll down to uploaded content section then steam cloud

steam cloud troubleshooting at:
https://help.steampowered.com/en/faqs/view/68D2-35AB-09A9-7678