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I guess that is my entire point; a changeling would seem initially imperceptible to the real thing. So whether or not you failed, if the cat were "swapped" and one that mysteriously had the same name shows up the same day, the owner would be none the wiser. Probably just confused the cat seems a little off lately. Meanwhile, the real cat is in an office.
My even more farfetched theory is that while you're fixing normal household pests, it gives a great opportunity to install new, funkier "pests" after you have gained the trust of someone for dealing with the previous, which is why failure is frowned upon ESPECIALLY when the issue is just something like termites...for crying out loud, that was a repeat customer in the making! Obviously might not account for all the calls, but with the knowledge there seems to be some shenanigans afoot, I can't help but wonder a little.
It's been a while since I played and maybe I'd have a different feeling playing again or remember something that sort of makes whatever I said above pointless, but this is pretty close to how I interpreted it after playing and reading a bit of the devbook
Regarding the DLC:
The Mouse King is most likely another or the same turned employee seeking vengeance, their raised level of intelligence makes it rather likely that they used to be a human. It's also why the company is obsessed with trying to capture/kill them.
The employee before you was turned into a mouse, the mouse was the one sending you the e-mails.
Corporate got a new cat in order to hunt down and kill the former employee you replaced. Right after they adopt the cat you get the e-mail the next morning about how the hole is no longer safe and that "he" knows where he is. He is the cat.