Hello Folks,

As a developer we're always looking for ways that we can deliver the best possible to service to you. As you may know a few months ago we launched a new Bug Tracker, well today we're pleased to announce that we've completely overhauled it to deliver an even better service. We're calling it User Echo 2.0.

If you're interested to know what's changed there'll be a list a little further down to outline the changes. For now here's the important links.

Brightrock Support Landing Page[brightrockgames.userecho.com] - Center of our support infrastructure.

War for the Overworld Bug Tracker[brightrockgames.userecho.com] - Report bugs here!

Bug Report Guidelines[brightrockgames.userecho.com] - Read this first!


Startup Crash Workarounds[brightrockgames.userecho.com]
General Crash Troubleshooting[brightrockgames.userecho.com]
Missing, Invisible or Laggy UI[brightrockgames.userecho.com]
Other Players cannot see or join my Multiplayer Game[brightrockgames.userecho.com]


Community Forums[forum.brightrockgames.com] - Our official forums, leave suggestion for WFTO here!
Community Discord[discord.gg] - Chat with us and other community members live! Find Multiplayer matches!
Official Steam Multiplayer Group - Want to find a game? Look here!

• Introduced a Knowledge Base to centralise all support topics
  
• Redefined ticket statuses and pipeline to better support the need of customers, it'll now always be clear exactly what's happening with your ticket!
  
• Added additional links to other support services
  
• Moved general help & support for Brightrock services to User Echo

Let us know what you think of the new service, we're always eager to action feedback! If you want to make sure we respond then submit a ticket via the General help and support system[brightrockgames.userecho.com]

Cheers,

Lee