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Gatsure

11 Jul @ 6:14am

Starting black screen

I played the game for nearly 10 hours without any problems, but when I logged in today, I encountered a black screen. I couldn't find any solution. I tried uninstalling the game and installing it elsewhere many times.

If anyone has a solution idea, can you share it?

UPDATE

I think I found a temporary solution until the update comes.
(I recommend that you back up your save file located in C:\Users\xxxx\Documents\Ghost of Tsushima DIRECTOR'S CUT.)

C:\ProgramData\Sony Interactive Entertainment Inc.
When I delete the folder in this location, I can log in to the game. But you cannot connect to your PSN account.

Last edited by Gatsure; 11 Jul @ 8:06am

A developer of this app has marked a post as the answer to the topic above.
Click here to jump to that post.

Originally posted by Nixxes_Community:

An update to resolve this is available now:
https://store.steampowered.com/news/app/2215430/view/6851747119826180475

If you experience any issues after updating, make sure to contact support[nixxessoftware.zendesk.com]. Thanks!

< >

Showing 1-15 of 37 comments

Limon

11 Jul @ 6:51am

starting black screen

when i opened the game today, ı came across a black screen. And the situation is not improving.

Nixxes_Community [developer] 11 Jul @ 6:55am

Please follow the instructions outlined here and contact support so we can have a closer look. Make sure to include your log files and the steps you have taken: https://nixxessoftware.zendesk.com/hc/en-us/articles/18674183874077-I-want-to-contact-support?sf273124350=1

As a workaround, you can revert to a previous version of the game on Steam. To do so:

Right click the game in your Steam Library
Select Properties and go to Betas
Choose a previous version from the dropdown menu

Last edited by Nixxes_Community; 11 Jul @ 8:40am

Agonix Metal has Ghost of Tsushima DIRECTOR'S CUT

11 Jul @ 7:09am

Yea me too

Agonix Metal has Ghost of Tsushima DIRECTOR'S CUT

11 Jul @ 7:35am

We need a new update for fixing black screen issue

Developers please do something, we can't play this game

Scene

11 Jul @ 7:35am

Scene

11 Jul @ 7:36am

Gatsure

11 Jul @ 7:58am

Originally posted by Scene:
+1

Originally posted by Agonix Metal:
Yea me too

I think I found a temporary solution until the update comes.
(I recommend that you back up your save file located in C:\Users\xxxx\Documents\Ghost of Tsushima DIRECTOR'S CUT.)

C:\ProgramData\Sony Interactive Entertainment Inc.
When I delete the folder in this location, I can log in to the game. But you cannot connect to your PSN account.

Last edited by Gatsure; 11 Jul @ 8:04am

Arnold Sıvazlardagezer has Ghost of Tsushima DIRECTOR'S CUT

11 Jul @ 8:01am

The game froze during the first cutscene

The game froze in the first cutscene, then I closed the game by pressing CTRL+ALT+Delete. Now, every time I enter the game, it gives a black screen and the game does not open. What is the reason or does anyone know the solution?

Gatsure

11 Jul @ 8:05am

Originally posted by Arnold Sıvazlardagezer:
The game froze in the first cutscene, then I closed the game by pressing CTRL+ALT+Delete. Now, every time I enter the game, it gives a black screen and the game does not open. What is the reason or does anyone know the solution?

https://gtm.steamproxy.vip/app/2215430/discussions/0/4415299511825944437/
Check here

AchaloNN

11 Jul @ 8:44am

same problem here.

#10

Arnold Sıvazlardagezer has Ghost of Tsushima DIRECTOR'S CUT

11 Jul @ 8:52am

Originally posted by Gatsure:
Originally posted by Arnold Sıvazlardagezer:
The game froze in the first cutscene, then I closed the game by pressing CTRL+ALT+Delete. Now, every time I enter the game, it gives a black screen and the game does not open. What is the reason or does anyone know the solution?

https://gtm.steamproxy.vip/app/2215430/discussions/0/4415299511825944437/
Check here

thanks, As far as I understand, there is no way to solve this without deleting files or reverting to the previous version. It is quite strange that the cutscene flows smoothly only in the menu at the beginning and when the game is opened, but suddenly it breaks down. I hope the developers find a solution as soon as possible, otherwise it looks like a new AC Black Flag case for now.

#11