Our support team is ready to assist with questions, concerns, and issues you might have!

Customer Service is available between 8:00 AM and Midnight, US Eastern Time (12:00 - 04:00 GMT), 7 Days a week. We may be reached at https://www.funcom.com/help for e-mail support, or you can ask a question on twitter at @FuncomHelp.

For in-game mission issues, please type the word "/petition" ("/anfrage" for German clients) into the ingame chat. This brings up a window where you may page a GM for assistance. A GM will always send an in-game whisper to contact you, and GM text is always in red.

We work to reply to all requests as quickly as possible and in the order they are received. Please note that there may be extended wait times for matters that require the attention of a specialist.

Thank you!