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This.
Also, the devs publish lists of folks they've banned and a generic reason why. It's usually overflowing with folks using unauthorized third-party software. As DekuTree said, online games ban people in waves unless the transgression is particularly egregious.
Just because a GM doesn't appear in front of you, salute and shake your hand while setting the cheating player's character on fire doesn't mean they aren't doing anything at all. The crappy thing is that unlike most games, you don't get a fresh set of opponents regularly, so it's definitely frustrating to see the same ones over and over.
For now, they'll just have to do what they gotta do and we'll have to just live with it.
Or not.