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Ubi-Keo [developer] 9 Oct, 2017 @ 7:46am

AC3 - Load Failed Error

We understand that players experienced issues loading their save files after the previous patch update for language support. I can confirm that this issue has now been resolved.

Restart Steam to allow the latest update for Assassin's Creed 3 to be installed then try again. Please ensure that all DLC content that you own for the game is installed if you own any.

We apologise for the inconvenience this has caused.

- Ubisoft Customer Support

Last edited by Ubi-Keo; 9 Oct, 2017 @ 7:49am

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Showing 1-15 of 179 comments

UbiGumdrops [developer] 6 Mar, 2019 @ 7:40am

Issues with Assassin's Creed III Deluxe Edition Activation

Hey everyone!

We are currently investing an issue that is affecting the Deluxe Edition of Assassin's Creed III where you will be prompted for a CD Key on launch of the game.

As soon as there is an update on a resolution we will share more information here.

Thanks for your patience and understanding!

----
Update July 2019

Hey everyone, thanks for your continued reports. As you have been mentioning, it's not currently possible to provide the Deluxe Edition of Assassin's Creed III through Steam due to a technical issue. As such, any players who purchased this edition will be fully refunded and provided the Standard Edition of Assassin's Creed III at no additional cost.

Please contact Steam Support if you are still affected by the issue in order to request a refund.

- Ubisoft Support

Last edited by UbiGumdrops; 10 Jul, 2019 @ 4:22am

幽灵社员A

6 Mar, 2019 @ 7:52am

make it quick plz,we really love this game

RobDC0410 9 Mar, 2019 @ 2:01am

Given that this issue has been around for quite some time, leaving many players out in the dust, I think it is only reasonable that those of us who have to actually deal with the problem, should be compensated in some way.

Deformer

9 Mar, 2019 @ 9:52am

I bought a deluxe version, and I have exactly the same problem. Already 10 days waiting for action from ubisoft support.

Agent Smith has Assassin's Creed® III

10 Mar, 2019 @ 7:13am

Bei mir funktioniert es auch nicht

FatihF7

12 Mar, 2019 @ 6:23am

please solve this issue faster because I have this game for a long time and I couldn't play it

kolobe

13 Mar, 2019 @ 3:36pm

Is there any update to this?

TearofSorrow has Assassin's Creed® III

14 Mar, 2019 @ 4:25pm

Still no update, huh? How'd you guys even manage to break this?

tamas.k

15 Mar, 2019 @ 4:05pm

Asking for a refund in Steam, and then buying the standard version with the season pass actually works and contains all content from the deluxe version.

I know an easy solution for ubisoft:

Let all who purchased the deluxe version be credited a standard + season pass at no extra charge or hassle.

Deformer

16 Mar, 2019 @ 3:12am

Originally posted by tamas.k:
Asking for a refund in Steam, and then buying the standard version with the season pass actually works and contains all content from the deluxe version.

I know an easy solution for ubisoft:

Let all who purchased the deluxe version be credited a standard + season pass at no extra charge or hassle.

It took more than 2 weeks.
I Steam refuses to refund.

#10

柴氏某人

18 Mar, 2019 @ 3:58am

我现在满肚子怨气马上要炸了
。。。
It's been more than a month
。。。
wtf

Last edited by 柴氏某人; 18 Mar, 2019 @ 4:00am

#11

jayvalentos has Assassin's Creed® III

19 Mar, 2019 @ 11:03am

Ubisoft, я только что прошел ACII+Brotherhood+Revelations. Я хочу в 3 поиграть, поторопитесь немного.

#12

FarwayGamer has Assassin's Creed® III

22 Mar, 2019 @ 9:15pm

how much longer till this is fixed cause this is stupid that it only happens with deluxe edition but not standard edition also why has this been a problem?

#13