Missing your purchases? - Update 1 :: Archeblade Discussions générales

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[Codebrush] Jay

3 avr. 2013 à 2h14

Missing your purchases? - Update 1

For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:

billing@codebrush.net

We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.

Dernière modification de [Codebrush] Jay; 12 avr. 2013 à 3h22

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Affichage des commentaires 1 à 15 sur 55

AerialSnack possède Archeblade

3 avr. 2013 à 14h43

Will we receieve the promised compensations once our purchases are fixed?

alexyuly 3 avr. 2013 à 21h28

HI, sorry but how to check the confirmation number?

AerialSnack possède Archeblade

3 avr. 2013 à 21h55

alexyuly a écrit :
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

RedForce 4 avr. 2013 à 6h39

already send no news yet

alexyuly 4 avr. 2013 à 6h49

=(eG)= FlyingWaffle #osu! a écrit :
alexyuly a écrit :
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

Found it, Thank You
Forwarded the mail to Codebrush afterward.

Dernière modification de alexyuly; 4 avr. 2013 à 7h01

[Codebrush] Jay

5 avr. 2013 à 0h43

PainT-BuTT a écrit :
already send no news yet

what's your email again?

Jnx86

9 avr. 2013 à 10h25

Im going to buy starter pack, lets hope this issue is fixed now :)

RedForce 9 avr. 2013 à 16h17

I still have not received my missing purchases and compensation.
kindly check please thanks.

RedForce 10 avr. 2013 à 0h06

ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?

RedForce 10 avr. 2013 à 0h10

they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & ♥♥♥♥ of going public

#10

Dustin Weeber possède Archeblade

10 avr. 2013 à 12h37

I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694

Dernière modification de Dustin Weeber; 10 avr. 2013 à 22h44

#11