As the title says, whenever I press play, the window is white and frozen. It doesn't even say "not responding", it just has the magnifying glass where the window name is and nothing else. Also why is the game under "P" in my library instead of "A"? That's really going to bother me.

Hi, I've never run into this issue myself so if you don't mind, could I ask you to share more details through this contact form (https://apetshopafterdark.crd.co/#contact - edited to include the contact form directly) so I can try to figure out what the program is?

Details:
- Your OS (e.g., Windows 10, macOS Monterey, &c.)
- Are you playing through the Steam launcher or launching the game directly?
- Is there any error message?
- To check, did you play the demo before?

(I'm not sure about why it's under P. I think that just might be how Steam sorts games that include "A" at the beginning of the title)

Originally posted by npckc:

Hi, I've never run into this issue myself so if you don't mind, could I ask you to share more details through this contact form (https://apetshopafterdark.crd.co) so I can try to figure out what the program is?

Details:
- Your OS (e.g., Windows 10, macOS Monterey, &c.)
- Are you playing through the Steam launcher or launching the game directly?
- Is there any error message?
- To check, did you play the demo before?

(I'm not sure about why it's under P. I think that just might be how Steam sorts games that include "A" at the beginning of the title)

It must be because the a is lowercase now that I think about it. Just to let you know, Steam is flagging your link as malicious lol. I'll copy and paste it real quick.

Sorry about the malicious-looking link - it's just a link to my website's contact form 💦

For other people reading, here are some potential solutions:

1) Make sure the game installed correctly by right-clicking the game in your Library then selecting Properties > Local Files > Verify integrity of game files...
2) Try following the steps recommended here: https://www.renpy.org/doc/html/display_problems.html
3) If on Windows, try playing the game in compatibility mode for Windows 7 or Vista

I'll update this post if any other solutions come up.

https://s3.bmp.ovh/imgs/2022/08/31/63d266f8dfbbf6d3.gif
-click start game
-finish loading
-nothing come out ，seems the progress crashed

edit: We went through a couple of different solutions and in this case, playing in administrator mode seemed to solve the problem! Thank you for your patience in figuring this out with me, 小丧.

Hi, if you don't mind, could I ask you to share more details through this contact form (https://apetshopafterdark.crd.co/#contact) so I can try to solve this issue?

Details:
- Your OS (e.g., Windows 10, macOS Monterey, &c.)
- Are you playing through the Steam launcher or launching the game directly?
- Is there any error message?
- To check, did you play the demo before?

Also, if you could try the following steps:
1) Make sure the game installed correctly by right-clicking the game in your Library then selecting Properties > Local Files > Verify integrity of game files...
2) Try following the steps recommended here: https://www.renpy.org/doc/html/display_problems.html
3) If on Windows, try playing the game in compatibility mode for Windows 7 or Vista
4) If that does not work, please try playing in administrator mode.

when start the game, game just crashed like other bug report.
after game crashed, if do integrity check on steam then missing some files.

on log and traceback file,
File "game/singleinstance.rpy", line 17, in <module>
OSError: [Errno 2] No such file or directory

i play on windows10 and installed on D drive
and same error occured on C drive



this is full content of traceback.txt and log.txt



traceback.txt
----------------------------------------------------------------
I'm sorry, but an uncaught exception occurred.

While running game code:
File "game/singleinstance.rpy", line 17, in <module>
OSError: [Errno 2] No such file or directory

-- Full Traceback ------------------------------------------------------------

Full traceback:
File "renpy/bootstrap.py", line 331, in bootstrap
renpy.main.main()
File "renpy/main.py", line 550, in main
renpy.game.context().run(node)
File "singleinstance.rpyc", line 13, in script
File "singleinstance.rpyc", line 13, in script
File "renpy/ast.py", line 928, in execute
renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
File "renpy/python.py", line 2245, in py_exec_bytecode
exec(bytecode, globals, locals)
File "game/singleinstance.rpy", line 17, in <module>
File "python-packages/singleton.py", line 55, in __init__
OSError: [Errno 2] No such file or directory

Windows-10-10.0.19041
Ren'Py 7.4.10.2178
a pet shop after dark 1.00
Thu Sep 1 18:05:11 2022

----------------------------------------------------------------



log.txt
----------------------------------------------------------------
Thu Sep 1 18:05:10 2022
Windows-10-10.0.19041
Ren'Py 7.4.10.2178


Bootstrap to the start of init.init took 0.10s
Early init took 0.01s
Loader init took 0.07s
Loading error handling took 0.11s
Loading script took 0.91s
Loading save slot metadata. took 0.01s
Loading persistent took 0.00s
Imported steam.
Failed to initialize steam.
Set script version to: (7, 4, 10)
2

Full traceback:
File "singleinstance.rpyc", line 13, in script
File "renpy/ast.py", line 928, in execute
renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
File "renpy/python.py", line 2245, in py_exec_bytecode
exec(bytecode, globals, locals)
File "game/singleinstance.rpy", line 17, in <module>
File "python-packages/singleton.py", line 55, in __init__
OSError: [Errno 2] No such file or directory

While running game code:
File "game/singleinstance.rpy", line 17, in <module>
OSError: [Errno 2] No such file or directory
DPI scale factor: 1.000000
nvdrs: Loaded, about to disable thread optimizations.
nvdrs: Disabled thread optimizations.

Full traceback:
File "renpy/bootstrap.py", line 331, in bootstrap
renpy.main.main()
File "renpy/main.py", line 550, in main
renpy.game.context().run(node)
File "singleinstance.rpyc", line 13, in script
File "singleinstance.rpyc", line 13, in script
File "renpy/ast.py", line 928, in execute
renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
File "renpy/python.py", line 2245, in py_exec_bytecode
exec(bytecode, globals, locals)
File "game/singleinstance.rpy", line 17, in <module>
File "python-packages/singleton.py", line 55, in __init__
OSError: [Errno 2] No such file or directory

While running game code:
File "game/singleinstance.rpy", line 17, in <module>
OSError: [Errno 2] No such file or directory

Hi, could I ask you to share more details through this contact form (https://apetshopafterdark.crd.co/#contact) so I can try to help you?

Details:
- Are you playing through the Steam launcher or launching the game directly?
- To check, did you play the demo before?

Also, if you could try the following steps:
1) Make sure the game installed correctly by right-clicking the game in your Library then selecting Properties > Local Files > Verify integrity of game files... - since you mention that you are missing files it sounds like the might have been an issue when installing, so I also suggest uninstalling and reinstalling.
2) Try following the steps recommended here: https://www.renpy.org/doc/html/display_problems.html
3) If on Windows, try playing the game in compatibility mode for Windows 7 or Vista
4) If that does not work, please try playing in administrator mode.

저랑 똑같은 오류뜨네요. 저도 윈10입니다.

로그 읽어보니까 파일을 찾을 수 없다길래 무결성 검사 -> 약 110개 파일 못찾아서 다시 다운 -> 실행하면 파일이 사라짐 -> 에러

백신이 문제인가 했는데 디펜더 꺼놔도 파일이 자꾸 사라져서 실행이 안되네요.. 뭐가 문제인지 ㅠ_ㅠ

Looking into this more, I believe this may be occurring because the game needs to write a file to your computer, but it cannot (hence it says the file does not exist). This suggests that the directory the game is saving to is protected. I would suggest uninstalling completely, then reinstalling, and at this point (before starting the game normally) try playing the game in Administrator Mode.

If this does not work, please try installing the game elsewhere.

윈11도 실행 안됩니다.... ㅠㅠ

The game has been tested on Windows 11 and does run, so I'm thinking there may be an issue with the permissions of the directory where you installed the game. Would you please test the methods in this troubleshooting guide (https://gtm.steamproxy.vip/app/1934800/discussions/0/3433453222968478766/) and see if they solve your problem? If not, please contact me through https://apetshopafterdark.crd.co/#contact and we can try to figure things out.

edit: In the case above it seems it may be related to having non-ASCII characters (such as Korean or Chinese characters) in the username of the computer! Installing on a user with a ASCII-character-only username solved the issue, but I'm trying to see if there's a way I can fix this specific instance of the problem.

저도 같은 이유로 실행이 안됩니다.

관리자 권한으로 실행, Window 호환모드, 무결성 검사, 다른곳에 설치 등 다 해봤지만 해결되지 않았습니다.

무결성 검사하면 118개의 파일을 못찾았다고 하며 파일을 다시 가져오지만 같은 이유로 실행되지 않습니다..

이 게임을 너무 하고싶습니다. 빨리 고쳐쥬떼영

Hi ZZAN_BAL, a person above was able to fix the error text issue by playing on a username that only had ASCII characters. Previously the username contained hangul. I've tested myself using a Windows machine with a Japanese character username but could not replicate the issue, but perhaps you can try installing on a user that does not have non-ASCII characters in the username. I also suggest trying to reset the machine (shutdown and then reboot) before testing the game.

Update: I've updated the game with a patch that I think resolves this issue! Please try updating your game. If it does not work, please try uninstalling, rebooting your computer, and then installing again before playing the game.

Originally posted by 月织:

After I unlocked the backroom, dialed the right phone number, then back to the upper room, there was no crystal ball (or vase?), which i can see in all walkthroughs, there was only a door. How can I fix it and continue the game?

I would suggest you make sure to listen to what you are told to do from the phone.