Greetings, Mercenaries.

We are to inform you that the in-game customer center service will close by 3:00 (UTC+0), June 30th, 2023.

As the in-game inquiry will be unavailable due to the closure of the service,
please inquire us through the email below for inquiries related to the game.

▶ Inquiry Counter: crowz_help@thumbage.co.kr

Thank you.

We are here to inform you that the scheduled maintenance will be held on June 9 in order to free products in the CROWZ shop.

Please use them freely as all in-shop items can be used for free by all mercenaries from after maintenance to CROWZ service ends.

For more information, please check out the details provided below.

■ Maintenance Schedule
- Schedule: June 9 3:00 ~ 4:30 4:20 (GMT+0)
- Details: Free all in-shop products (Till service ends)

■ Notice about currently owned RCP
1. For mercenaries who own RCP, please spend your RCP before the maintenance on June 9.

2. For mercenaries who own RCP, in exchange for Steam Wallet is available if there is no spending record.
- Refunded Targets: Recipients who purchased RCP from May 15th to May 29th
: Users who don't have any used record RCP after charging the RCP in between the date above. (Refund to Steam Wallet)

3. Please inquire us through the email below for an inquiry about exchanging Steam Wallet.
- CROWZ Customer Center Inquiry: crowz_help@thumbage.co.kr
- When inquiring, please make sure to include your CROWZ nickname and Steam 64ID.

4. All refund policies including DLC and etc will proceed following the Steam rule. If you wish to refund any product, please request to Steam after checking the Steam refund policy.
- Steam Refund Policy: https://store.steampowered.com/steam_refunds/

- Products that have passed 2 weeks from purchase or have been used for more than 2 hours are not eligible for a refund.

※ Game access will be restricted during the maintenance.
※ The contents of the maintenance may be subject to change and any changes will be notified through a separate notice.

Thank you.

Maintenance will be in progress for the end of the DLC product sale and the end of the RCP charging function.

Please check the maintenance date and detail in advance so that there is no inconvenience in using it.
Please see below for details.

■ Maintenance guide
- Schedule: May 30(Tue) 3:00~4:30 3:45 (GMT+0)
- Main contents: End of DLC product sales and end of RCP charging function

※ While the maintenance is in progress, access and use of the game will be restricted.
※ The maintenance schedule may be changed, we will notify you through a separate notice when it changes.

Thank you.

Hello. Dear Mercenaries.

We would like to express our gratitude to all our Mercenaries who have loved and supported CROWZ so far.

Unfortunately, we have made a hard decision that CROWZ's service is terminated on August 29, 2023.

Since presenting CROWZ for the first time in a beta test in November 2021, we have been trying to make it up for the interest and love of our Mercenaries.
But, in the current situation, we have decided that it is difficult to provide better service, so after much consideration we made a difficult decision to terminate the service.

Please play the game by referring to the service termination schedule below,
and we will do our best until the end so that the Mercenaries who are with us until the end won’t feel uncomfortable.

[Guide of Schedule for Service Termination]

■ End of RCP charging function/End of DLC product sale date: May 30, 2023 After maintenance ~
- Maintenance will be in progress on May 30 for the end of the RCP charging function. Regarding the maintenance, we will notify you again through a separate notice.
- After maintenance on May 30, the RCP charging page will be deleted from the in-game store. (Including DLC product)
- All systems except the RCP charging service can be used until the end of service.

■ End of service date: August 29, 2023, 3:00 (UTC+0)
- After the end of the service, in-game all information will be deleted and you will no longer be able to use it.

■ End of community service date: August 29, 2023, 3:00 (UTC+0)
- The official community will be closed without separate notice in accordance with the closing date.
- When the community is closed, all posts you have created will be deleted, so if you have any necessary materials, please save them on your personal PC or other storage media before closing.
> Twitter: https://twitter.com/Crowz_FPS

> Facebook: https://www.facebook.com/playcrowz

> Discord: https://discord.com/invite/3EruAE6xHF

> YouTube: https://www.youtube.com/@CROWZ_FPS


■ Payment product refund guide
- All refund policies are proceeded by Steam's policies.
- Go to Steam's refund policy: https://store.steampowered.com/steam_refunds/

I would like to express my sincere gratitude for your love and support so far.
We'll be back with better games after a later date. Thank you.

Maintenance will be held to provide a more stable gaming environment for our mercenaries.

We ask for your kind understanding that during this time the game will be unavailable for play, and we will do our best to provide a more enjoyable gameplay experience.

■ Details
- Schedule: April 4, 03:00 ~ 05:30 5:00 (GMT+0)
- Contents:
* For more details on the update, please check the announcement below.
[April 4 Scheduled Maintenance Notice]

※ Detailed schedule will be provided through a separate notice.
※ Game access will be restricted during the maintenance.
※ The contents of the maintenance may be subject to change and any changes will be notified through a separate notice.

We apologize for any inconvenience this may have caused, and we will do our best to provide a more stable gameplay environment.

Thank you.

#CROWZ #MAINTENANCE

Greetings, Mercenaries!

We are here to inform you that the scheduled maintenance will be held on April 4 in order to provide a more stable gaming environment and service for our mercenaries.

For more information, please check out the details provided below.


- Schedule: April 4 (Tue)

※ Detailed schedule will be provided through a separate notice.
※ Game access will be restricted during the maintenance.
※ The contents of the maintenance may be subject to change and any changes will be notified through a separate notice.


▶ Contents Changes

1. In-game Battle Pass Contents Closure Notice
- After the end of Battle Pass Season 3, Battle Pass Season contents will be closed for now.
> As the content is closed, the Battle Pass purchase page and its related icons will not be shown in the game.
(* Battle Pass Season 3 End Date: March 30, 2023, 23:59 (GMT+0))

2. Season Mission’s Deletion
- The ‘Season Mission’ function related to Battle Pass Season contents will be deleted.
> Only ‘Season Mission’ will be deleted from the Mission tab, and Daily Mission and Weekly Mission are available.

We would like to ask you to check the maintenance schedule in advance to avoid any inconvenience in playing the game,
and we will make every effort to provide a more stable service in the future.

Thank you.

Maintenance will be held to provide a more stable gaming environment for our mercenaries.

We ask for your kind understanding that during this time the game will be unavailable for play, and we will do our best to provide a more enjoyable gameplay experience.

■ Details
- Schedule: February 21, 03:00 ~ 08:00 (GMT+0) 09:00 (GMT+0) 08:30 (GMT+0)
- Contents:
* For more details on the update, please check the announcement below.
[February 21 Scheduled Maintenance Notice]

※ Detailed schedule will be provided through a separate notice.
※ Game access will be restricted during the maintenance.
※ The contents of the maintenance may be subject to change and any changes will be notified through a separate notice.

We apologize for any inconvenience this may have caused, and we will do our best to provide a more stable gameplay environment.

Thank you.

#CROWZ #MAINTENANCE

Greetings, Mercenaries!

We are here to inform you that the scheduled maintenance will be held on February 21 in order to provide a more stable gaming environment for our mercenaries.

For more information, please check out the details provided below.


- February 21 (Tue)

※ Detailed schedule will be provided through a separate notice.
※ Game access will be restricted during the maintenance.
※ The contents of the maintenance may be subject to change and any changes will be notified through a separate notice.


▶ Bug Fixes

1. Fixed an issue where the product was displayed at a non-discounted price in the detailed item list when selling at a discounted price.

▶ Server-related changes

1. Server Integration Notice
- To provide a smoother matching environment, the existing servers will be consolidated into three servers(Seoul/Frankfurt/Virginia) in total.

> Servers subject to consolidation: Singapore, Stockholm, Bahrain, South America (Sao Paulo), Oregon
> Servers that will be in operation after the maintenance: Seoul, Frankfurt, Virginia

We will make every effort to provide more stable service in the future.

Thank you.

Greetings, Mercenaries!
CROWZ_CM is here!

🍫💝Sweet Valentine’s Day! 💝🍫

The sweetest day of the year, Valentine's Day!
For the upcoming Valentine’s Day, we have prepared a gift sweeter than a chocolate for our mercenaries!

Log in during the event period and receive a gift full of love! 💘

■ Valentine's Day Login Event Information

✔ Event Period: February 1, 2023 00:00 ~ February 28, 2023 23:59 (GMT +0)

✔ How the event works: [TacticalKnife SkinCrate & Happy Valentine's Patch] will be given to all the mercenaries who log in to CROWZ during the event period.

✔ Event rewards
✔ How to receive the reward: Main Lobby > ‘Mailbox’ at the upper right > System Mail.
🚨 Notes
- Rewards are can only be received once per account.
- Please receive the event rewards in your mailbox within 30 days from the sent date.
- We ask for your understanding that it is difficult to provide assistance with the compensation for the expired items.
- When same skins are obtained from the random box, they are automatically converted into Q-on Points.
※ The acquired Q-on Points can be used in the exclusive shop which you can find at In-game Shop → Item Tab → Q-on Point

Thank you.