Are you playing on the Steam Deck/Linux? There's no fix other than to watch the credits on Windows afaik.

I believe the Kingdom Hearts PC ports have the same cutscene issues with proton, so if someone found a solution there it might work here as well. But I haven't looked into that yet.

Same happened to me.

Same thing also happens on the extra chapter post game after you finish everything.

So I came up with a workaround that will *skip* the Credits and allow you continue.

Navigate to the game directory, then go to StreamingAssets/Assets/cri/movie

You'll see all of the game's movie files here. Scroll down to the bottom and you'll find: STAFROLL01.usm
STAFROLL01_E.usm
STAFROLL02.usm

Rename the extension on these to .bak

Next, find a random movie file of your choice (I used ED_w1d1_E.usm because it's small and short). Make three copies of it, and rename each of them based on the STAFROLL files.

And that's it. When you load the game and the staff credits try to play, it will play the edited movies instead (in this example the Week 1 Day 1 end scene) and you can continue as normal.

This worked! Thank you so much and for anyone else who might stumble upon this thread in the future this is the way.

Originally posted by Forscythe:

So I came up with a workaround that will *skip* the Credits and allow you continue.

Navigate to the game directory, then go to StreamingAssets/Assets/cri/movie

You'll see all of the game's movie files here. Scroll down to the bottom and you'll find: STAFROLL01.usm
STAFROLL01_E.usm
STAFROLL02.usm

Rename the extension on these to .bak

Next, find a random movie file of your choice (I used ED_w1d1_E.usm because it's small and short). Make three copies of it, and rename each of them based on the STAFROLL files.

And that's it. When you load the game and the staff credits try to play, it will play the edited movies instead (in this example the Week 1 Day 1 end scene) and you can continue as normal.

thankyou for the advice mine just did this bug

I just want to report that this is fixed now using ProtonUp-QT! If you go on the Discover Store in Desktop Mode you can install the flatpak version easily.

After installing, open the app and download the latest Proton GE (I'm using 8-1 as of writing this). Restart Steam and then go to Neo Twewy's game properties. Under the compatability tab you should be able to set the Proton version, and you will find the GE version you downloaded. Just select it and you're good to go!

If you used my workaround from before, don't forget to restore the original cutscenes files by renaming the .bak extensions to their original .usm type.

I just attempted this randomly and I'm glad we have a better solution after so long.

Can confirm that this now works fine with QT!
It's not perfect, as there is some smearing, but it's way better than crashing!