Heroes of Arkesia,

A bug was identified with Ignite reward chests, which some players were able to repeatedly exploit. Our team has been investigating the extent of the issue, and wanted to communicate our decision on the penalty for those who abused the exploit. As a reminder, a key tenet of the Amazon Games Code of Conduct is to “Play Fair”. We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate, and the abuse of this exploit will have corrective action taken, with suspensions and bans already sent out.

Slightly over 2,300 players received rewards chests from the Ignite Stronghold reward issue. Within this group, over 1,200 did not open any of the reward chests. The group that did not open any reward chests will not have any action taken against their accounts apart from removing the unopened chests from their inventory. For the remaining 1,000 players who opened the reward chests, the severity of the penalty will directly correspond to the level of bug exploitation. At a base level, all items will be removed and skill tree levels will be rolled back. For items that were used and cannot be removed, players may have gold (or the gold value of the used items) deducted from their balance, or be sent into the negatives corresponding to the severity of the abuse. This policy will apply to all materials, including processed chaos stones and combined honing materials. Along with the item withdrawals, players will be receiving suspensions and bans matching their level of exploit.

The first group are players who may have mistakenly encountered the issue and did not repeatedly abuse the bug. Players who opened 1 or 2 chests will have any items withdrawn and have not been suspended/banned at this time. Our team is investigating if we can remove the items for this group during maintenance. If the item removal process is gauged to take longer than the maintenance period, this group of players will receive a short suspension to give our team the time needed to remove the items. Spending these items in the meantime will result in further action, such as gold removal.

Players who continually exploited the issue and opened multiple reward chests will have more severe action taken, corresponding to their level of exploit.

• Players that opened 3 - 7 chests will receive a two-week suspension.
  
• Players that opened 8 - 14 chests will receive a 1-month suspension.
  
• Players that opened 15+ chests will receive a notice that they have received a 30-day suspension and are pending further review. This group will have various levels of action taken, up to permanent bans from the game.

To stop exploitation of the main reward issue and other bugs, access to strongholds was disabled. For players who have a character stuck in a stronghold, and need access to that character immediately, please submit a customer support ticket. Otherwise, the issue will be resolved during maintenance for the October 23 update. We will also re-enable the use of the Ignite reward chests at this time for players on Ignite Servers.



Based on our policies and investigation, we believe this is the best course of action. We know many players were concerned about the outcome, and we wanted to be clear with our approach. In the future, if you encounter an issue you believe is an exploit or unintended issue, do not engage with the issue (no matter how tempting it may seem) and report it to our teams. We appreciate those who reported the issue, along with your patience while members our team investigated and blocked access to certain in-game systems. While this issue gained high visibility in the community, we hope this policy is clear and allows us to move forward together. We are always open to community feedback, and welcome you to engage in the conversation on our official channels.

There are still key moments coming to Arkesia this week, with Aegir’s arrival and Ignite Server transfers arriving. Those aren’t the only things arriving in the update— stay tuned for the full release notes on Tuesday. In the meantime, we’ll see you in Arkesia.

Heroes of Arkesia,

All Lost Ark servers and regions will be taken offline on Wednesday, October 16th 2024 at 12:00 AM PT for our weekly maintenance. Downtime is estimated to last up to 4 hours.

This update will include the following fixes:

• Fixed an issue where no Silver or Shards dropped for when defeating certain monsters in Kurzan Front. Compensation will be supplied to players that completed Kurzan Front and did not earn silver or shards as intended, and we will confirm this delivery.
  
• The Tier 4 materials package in the shop can now be purchased 3 times per week instead of 3 times per month
  
• Fixed an issue where Chaos Dungeon Weekly Purification Mission points were incorrectly acquired when clearing Kurzan Front
  
• Fixed an issue on Ignite servers where players were unable to Clash in Thaemine Gate 3 
  
• Fixed an issue on Ignite servers where gems did not have effects on some classes
  
• Fixed an issue where Trial Hanumatan Entry UI displayed that the gold acquisition period was over
  
• Fixed an issue where French voice over was not output in some Kurzan North and Kurzan South quests

Additionally, all players on Legacy Servers will receive the following compensation packaged delivered to their Product Inventories:

• Aura of Resonance Recovery Elixir (14 days) x6
  
• Chaos Dungeon Rest Bonus Recovery Brew x6
  
• Ebony Cube Entrance Ticket Selection Chest II x2
  
• Honing Shard Selection Chest III x5
  
• Fate Guardian Stone Pouch x15
  
• Fate Destruction Stone Pouch x5
  
• Honing Support Selection Chest II x3

We are still working on a resolution for the players who purchased Tier 4 Founder’s Packs before the fix on October 9th and are awaiting their Royal Crystals. We want to assure players we have made progress towards a fix, but we apologize for the delay. We will let you know as soon as we have additional updates.

Thank you for your patience, and we’ll see you in Arkesia soon!

Heroes of Arkesia,

Four Tier 4 Founder’s Packs have been added to the store, providing new bundles at an exceptional value to help you stock up on Crystals, Cosmetics, Honing Materials, and much more! With new adventures and experiences in Tier 4, these packs are built to provide a cache of rewards to help aid you in your journey. There are four packs; Bronze, Silver, Gold, and Platinum, each with increasing rewards and value. Find the full contents on our Steam Store Page. For the packs containing cosmetic items, find the Street Glitter skins, Royal Cahni Wagon mount, and Bumblebee pet showcased below.

The full pack contents, prices, and links to purchase can be found on our Steam Store Page. For players on Ignite Servers, you will need to transfer off of the server before being able to claim the pack.

We wish you luck in your adventures in Arkesia! From Ignite Servers to powering up in Tier 4 and uncovering new stories and quests in North Kurzan, there’s much to experience.

Greetings Heroes of Arkesia,

All Lost Ark servers will be taken offline for 3 hours to release a hotfix on Wednesday, October 10th at 12:00 PM PT / 07:00 PM UTC. This hotfix will include the following changes:

• Players will be able to progress through the Main Story Quest in North Kurzan and access Tier 4 as intended. Players who have logged into the game after the Arkesia Ignited Update released, and prior to the hotfix, will have to redo “Crimson Red Floral Scent of Temptation” and “Gathering Lightning Clouds” before they can proceed with the main story quest.
  
• Machinist Drone skills will now do their appropriate damage.
  
• The 'Time Together' weapons skins for the Wardancer and Scrapper classes will now display as intended.
  
• On Ignite servers, the Protection Stone boost for characters over item level 1600 has been fixed.
  
• 10,000 Refined Protection Stones (Bound) are included in Ignite Server compensation to help address this
  
• On Ignite Servers, the Honing Materials discount text for items in level range of 1580-1620 such as Leapstones, Shards, Protection and Obliteration Stones, and Oreha Materials was incorrectly displayed as 50%. This text has been adjusted to correctly show 60%.
  
• Increased the rewards of the Item Level Complete Pack (item level 1540) in the Rising Mission.
  
• Removed the Ebony Cube Weekly Una's Task from Ignite Servers.
  
• Removed the "Market Value" buttons in the Auction House and Market.
  
• Fixed issue with Guild Position and Role settings UI.
  
• Added translations to the Level complete pack (Blue Crystal).
  
• Fixed Bracelets so their stat rolls are not a static number.
  
• Fixed an issues where wallpaper and collectibles would show as missing.

As an additional note, the Blue Crystal price of Crystalline Aura Plus in the shop is currently incorrect. This will be adjusted to the intended price of 510 Blue Crystals on October 23rd. In order to make up for this error, players will be able to purchase Crystalline Aura Plus at its current Blue Crystal price until this change takes place on October 23rd.

Players will receive the following compensation for this downtime:

Legacy Servers:

• 2024 Summer Fruit Trail Effect Selection Chest
  
• Aura of Resonance Recovery Elixir (14 days) x4
  
• Chaos Dungeon Rest Bonus Recovery Brew x4
  
• Crystalline Aura (3 days)
  
• Radiant Hero Bracelet Chest * 10
  
• Pheon * 100
  
• Regulus's Light Currency Chest * 10

Ignite Servers:

• 2024 Summer Fruit Trail Effect Selection Chest
  
• Aura of Resonance Recovery Elixir (14 days) x4
  
• Chaos Dungeon Rest Bonus Recovery Brew x4
  
• Refined Protection Stones (Bound) x10,000

Thank you for your patience, and we'll see you back in Arkesia soon!

Heroes of Arkesia,

Embarking on a new adventure in Arkesia — or picking up where you left off — to join the fight against Kazeros can be a daunting task. There are many systems and activities to learn that all weave together to power up your character and build your in-game skills as you move to challenge bigger and badder threats. Learn about some of the ways to learn from current legends, returning content creators, or uncover where many members of the Lost Ark community find key information and guides on Lost Ark Nexus and Maxroll.

To bolster the ranks of players ready to enter Tier 4, a special progression event arrives in the form of Ignite Servers. These accelerated servers will quickly level players up to 1620 and give them the tools to enter the fray, joining veteran players in the campaign against Kazeros. We’ll guide you through the Ignite Server experience and how you or your friends joining the fight will be prepared for the challenges to come.

Haven’t learned the basics of Ignite Servers yet? Make sure you check out the Ignite Servers - Join the Fight article.[www.playlostark.com]

To help guide you through your journey, we’ve partnered with a group of current and returning Lost Ark content creators to guide you through the experience week-over-week. Tune in every day on reset day (every Wednesday) throughout October to watch them complete raids, talk through progression systems, and experience Ignite Servers.

Ignite Servers will be live from October 9 - November 27, with server transfers opening on October 23. The Twitch creators listed below will be creating content built to help guide new or returning players through the Ignite Server experience. Tune in for tips, tricks, special Twitch Drops, in-game item code giveaways, or to get involved in the Lost Ark community!

The following returning and current Lost Ark content creators will be your guides on how to get up-to-speed.

• Moxsy
  
• Sneakylol
  
• Stoopzz
  
• Saintone
  
• Savix
  
• Laufielol
  
• Cauttyh
  
• ZealsAmbitions
  
• Johnpal
  
• MisoxShiru
  
• Strylander

Participants in the Creator Ignite program will have special Twitch Drops enabled on their channels across 2 active campaigns. One for viewers who will be playing on Ignite servers, another for players on Legacy worlds. There are up to four Drops per campaign, and unlike tiered Drops, watch time for each Drop is earned simultaneously. Watch time will accumulate across all viewed streams, and the drops are built to provide a small boost in a few different areas of Lost Ark— as Ignite Servers will have you covered on progression materials. From Engravings to horizontal content like Rapport, and even a pet cosmetic, there’s something for every Lost Ark player in these drops!

• Drop 1 - 2hrs - Legendary Rapport Selection Chest x3 & Epic Rapport Selection Chest x5
  
• Drop 2 - 6hrs - Legendary Engraving Recipe Selection Chest
  
• Drop 3 - 8hrs - Pet: Calm Boo
  
• Drop 4 - 9hrs - Amethyst Shard x1,000 (Not available on Ignite servers)

Uncover where many members of the Lost Ark community finds their key information and guides on
Lost Ark Nexus and Maxroll.

The Lost Ark section of Maxroll is overflowing with guides and resources designed to help you uncover the secrets of Arkesia. The guides are streamlined, and make good use of tooltips and embeds to deliver a comprehensive experience catered towards casual and new players.

Maxroll - Lost Ark Section[maxroll.gg]

From comprehensive guides such as their Beginner’s and Returner’s Guide[maxroll.gg] to Raid guides[maxroll.gg] and much more — Maxroll likely has what you’re looking for.

“Lost Ark Nexus is the beginning of your journey towards in-game mastery. We offer a collection of guides that are hand crafted and consistently maintained by various class mentors, theory crafters, and members of the community.”

Lost Ark Nexus[www.lostark.nexus]

The detailed community class build guides found on Nexus will help you pick a playstyle, or learn how to maximize your potential — while the other curated guides and resources are built to teach you about a variety of key Lost Ark systems, or even try them out to practice before you need to use them in-game!

We look forward to seeing all types of players grow in power to face Kazeros and his Demon Legions and encourage you to use all the tools at your disposal to prepare for battle. Getting involved in the Lost Ark community is a great way to learn — join our Official Discord Server[discord.gg] to find others to play with, get involved in the Twitch Community of Creator Ignite streamers, or forge new friendships using the in-game guilds or social systems. We wish you luck in your adventures, and we’ll see you in Arkesia!

Heroes of Arkesia,

The Arkesia Ignited Update arrives on October 9, heralding the beginning of a new age for new and veteran players alike. The time for the Allied Forces to gather in North Kurzan and unite in battle against Kazeros’ demonic legions has arrived. The battle in North Kurzan will serve as the entry point to Tier 4 (T4), Lost Ark’s endgame evolution, which introduces a multitude of new endgame systems for players to power up before facing the many challenges on the near horizon.

The vast array of new gear, systems, and abilities aren’t the only thing that will help you power up to face Kazeros’ forces — reinforcements are also critical to overcoming the demonic hordes. To bolster the ranks of players ready to enter Tier 4, a special progression event arrives in the form of Ignite Servers. These special servers will quickly level players up to 1620 and give them the tools to enter the fray. Additionally, to give players a major power increase in Tier 4, Hyper Awakenings will also be included in this update!

Downtime will begin on October 9 at 12 a.m. PT (7 a.m. UTC) and is expected to last 15 hours. Dive into the full list of new content, events, skins, and other changes along with a special episode of "Patch Notes with Henry," or read through all the details. With the biggest update ever released for Lost Ark in the West, there’s a lot to uncover!

Find the full release notes on the Arkesia Ignited Update page[www.playlostark.com].

Heroes of Arkesia,

As we announced last week, the Arkesia Ignited Update arrives on October 9, heralding a new age for new and veteran players alike. The time for the Allied Forces to gather in North Kurzan and unite in battle against Kazeros’ demonic legions will soon begin. We’re partnering with 8 current and returning Lost Ark content creators to host a special event on Twitch on October 8, beginning at 11AM PT (6PM UTC). In the event, participants will be collaborating to challenge Aegir with full Tier 4 gear and Ark Passive enabled to show audiences what true endgame power looks like. Find the full announcement in our Gear Up For Aegir article. Ahead of the stream tomorrow, we wanted to share where you can tune in on Twitch, and give a first look at the exclusive Twitch Drop for the event.

Find links to all 8 Twitch Channels to ensure you tune in at 11AM PT (6PM UTC) for a special announcement, followed by group gameplay showing off Tier 4 systems as the group attempts to vanquish Aegir. Tune into your favorite streamer or favorite class!

• Maximum - Shadowhunter
  
• Sneakylol - Sorceress
  
• Evangelion0 - Gunlancer
  
• Stoopzz - Breaker
  
• Saintone - Deadeye
  
• Ohbenji - Soulfist
  
• MycaPlays - Artist
  
• LustKR - Artist

The Drops are built to help you prepare and brace for battles in Tier 4, and traverse Arkesia in style. There are three Drops, and unlike tiered Drops, watch time for each Drop is earned simultaneously. Twitch Drops will be sent out after the maintenance for the Arkesia Ignited Update. The third Drop will also have different variations if claimed on an Ignite Server or Legacy Server, as the market will be disabled on Ignite Servers.

Drop 1 - 15mins - 3x Collective Battle Item Chests (each chest contains x10 chests of each battle item category)
Drop 2 - 30mins - A 2024 Summer Fruit Trail Effect Selection Chest
Drop 3 - 45mins

• Legacy Version - Jubilant Legendary Card Pack (Select) and Pheons x100
  
• Ignite Version - Jubilant Legendary Card Pack (Select), a 2024 Summertime Mokoko Cahni Skin Chest, and a Mokoko Pet Selection Chest.

In the meantime, we’ll see you in Arkesia, preparing for the storm to arrive in Tier 4!

Heroes of Arkesia,

The Arkesia Ignited Update arrives on October 9. The time for the Allied Forces to gather in North Kurzan and unite in battle against Kazeros’ demonic legions approaches. Many changes have released in Lost Ark over the past few years, from Solo Raids, to progression updates and overhauls to activities, to a gauntlet of challenging and engaging raids. With the Tier 4 update, Arkesia is about to evolve again — making it the perfect time to embark on your adventure, or resume where you left off.

To bolster the ranks of players ready to enter Tier 4, a special progression event arrives in the form of Ignite Servers. These accelerated servers will quickly level players up to 1620 and give them the tools to enter the fray, joining veteran players in the campaign against Kazeros.

We’ll guide you through the Ignite Server experience and how you or your friends joining the fight will be prepared for the challenges to come-- find the full article on our website: Ignite Servers - Join The Fight[www.playlostark.com]

Heroes of Arkesia,

The Arkesia Ignited Update arrives on October 9, heralding a new age for new and veteran players alike. The time for the Allied Forces to gather in North Kurzan and unite in battle against Kazeros’ demonic legions will soon begin.

This month, our plans will work a little differently than a normal Lost Ark update. While the major update will arrive on October 9 releasing Tier 4, North Kurzan, Ignite Servers, and much more, the colossal threat Aegir will be arriving in a new raid two weeks later, on October 23. This 2-gate Kazeros Raid will require you to face off against dangerous threats, with Akkan returning for a fight in the first Gate, and Aegir appearing as your foe in the second Gate.

As Tier 4 will take time to fully progress through and unlock its full potential, we wanted to give you a first look at some of the builds and character power you’ll be able to experience in Tier 4. We’re partnering with 8 current and returning Lost Ark content creators to host a special event on Twitch on October 8, beginning at 11AM PT (6PM UTC). In the event, participants will be collaborating to challenge Aegir with full Tier 4 gear and Ark Passive enabled to show audiences what true endgame power looks like.

At the beginning of the stream, our participants will be sharing a special announcement that you won’t want to miss— make sure you tune in! Need another reason to tune in? Each participant will have a Twitch Drop enabled only for the duration of the raid, so don’t miss your chance to snag some extra goods to help you in your journey. Heading toward the Gear Up For Aegir Livestream, we’ll reveal participants and the Twitch Drops! As we lock down the final balance of Ignite Servers, we also plan to share some more details we know players have eagerly been awaiting.

To ensure we don’t give away the surprise early, the Arkesia Ignited Release Notes will drop after the special announcement is made during the livestream, a few hours after our normal time.

• Gear Up for Aegir Participant Reveals + Ignite Information - Heading toward October 8
  
• Gear Up for Aegir Twitch Event + Release Notes - October 8
  
• Arkesia Ignited Update - October 9
  
• Aegir Raid Unlock - October 23

In the meantime, we’ll see you in Arkesia, preparing for the storm to arrive in Tier 4!