There is a thing to shoot on behind the grid (on the floor !) which unlock a place where you can place a plank/box.
Then it's a little tricky, but I usually use a combination of an additional plank and Amadeus double jump ability to get up there.

Note that the puzzles are different in single and multiplayer.

As Bobywan explained, puzzles change depending on your chosen difficulty and numbers of players, hence why your puzzle looks different from the ones on playthroughs (which were most likely done solo). What difficulty setting did you use for your game? Easy/normal/hard/custom? If custom, what is your puzzle difficulty set to?

No, it was bugged, level didn't look anything like the guide i saw on youtube, check the second screenshot and compare to see how it's all bugged up. i did all that i could and nothing helped until i find out the coordinates address and teleported up and managed to proceed the level.

Hi,

Looking at the screenshot(s) there's nothing that looks bugged to me. When looking at guides up on youtube, do pay attention to whether the guide is for single player or multiplayer. Various puzzles are different when playing in multiplayer mode, thus if you compare how things look to a guide that's a single player guide, the puzzles will look different.

In the second screenshot, there's a button behind the grate on the right which you should be able to hit with Zoya's arrow. Hitting the button will rotate a snap point to the screen which will allow progressing in the puzzle.

I've attached two screenshots of the same puzzle in multiplayer mode where the first should more or less match what I'm seeing in your second screenshot and the second one has the puzzle after you've hit the button behind the grate. (The mouse cursor is also hovering over the button in the second screenshot)

https://imgur.com/a/zqDDUiJ

Edit: Looking at the second screenshot, it looks like you didn't hit the button which is why you weren't able to progress.

- Teemu / Frozenbyte

there is no glitch in the game if you feel like there is it's your own problem maybe you didn't find the right way

https://youtu.be/Cg7RU9gi3os?t=2686

... when you find out single player puzzles are differnet and it's not glitched game ... OMFG!