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https://www.youtube.com/watch?v=PCNEwLb_vlk
The guy explains how to fix the problem with Chrome though since I never ran into this issue I'm not sure how well it'll actually work.
https://www.nekonyansoft.com/shop/product/34
Only other thing I can think of is to go to their website and try emailing nekonyan support and see if maybe they can help you with this problem because I'm definitely no expert on this technical stuff.
I do live in Czech Republic, and I can't say that I have ever faced such an issue.