For anyone that has any missing DLC from the Launch Week Bundles :: The Legend of Heroes: Trails of Cold Steel IV General Discussions

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This topic has been pinned, so it's probably important

NISA_Daniel 9 Apr, 2021 @ 1:00pm

For anyone that has any missing DLC from the Launch Week Bundles

If you've found that you're missing any of the DLC from the Launch Week Bundles, go to Valve Support and let them know which DLC you're missing.

Echoes of Erebonia Digital Soundtrack Sampler:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=1575412&issueid=101

The Black Records Digital Mini Art Book:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=1575413&issueid=101

Twilight Resonance Digital Soundtrack:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=1575414&issueid=101

The Complete Black Records Digital Art Book:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=1575415&issueid=101

These are the individual links to each of the Soundtrack and Art Book DLC's.

Click the link for the DLC(s) that you're missing, then go to "I still can't find this product" and you should be able to send Valve a message regarding you missing that individual DLC.

EDIT:
When you go to one of the pages, add a list of all of the DLC that you're missing in ONE message. Valve support is aware of this issue, and will most likely be able to help you out. I've attached a sample message that you can copypasta in your support ticket. Just be sure to add/remove the DLC that you actually own but are missing.

To whom it may concern:
Following The Legend of Heroes: Trails of Cold Steel IV DLCs are missing from my library:
Echoes of Erebonia Digital Soundtrack Sampler (1575412)
The Black Records Digital Mini Art Book (1575413)
Twilight Resonance Digital Soundtrack (1575414)
The Complete Black Records Digital Art Book (1575415)

Last edited by NISA_Daniel; 9 Apr, 2021 @ 2:19pm

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Showing 1-15 of 39 comments

etch

has The Legend of Heroes: Trails of Cold Steel IV

9 Apr, 2021 @ 1:03pm

Since all the DLCs haven't shown up yet on the store page, is there a list of the planned DLCs for the PC version?

NISASean [developer] 9 Apr, 2021 @ 1:23pm

Originally posted by etch:
Since all the DLCs haven't shown up yet on the store page, is there a list of the planned DLCs for the PC version?

Is there a particular DLC that you cannot find?

multicoloredyoshi has The Legend of Heroes: Trails of Cold Steel IV

9 Apr, 2021 @ 1:25pm

Attempted to follow these new instructions, but apparently I can only submit one at a time. Is there really no better solution then this? I doubt Valve's response time will be swift. And having to potentially do this again until I have them all is very inconvenient.

NISA_Daniel 9 Apr, 2021 @ 1:41pm

Originally posted by multicoloredyoshi:
Attempted to follow these new instructions, but apparently I can only submit one at a time. Is there really no better solution then this? I doubt Valve's response time will be swift. And having to potentially do this again until I have them all is very inconvenient.

Ah I see... When you're able to submit another one, I would try adding all of the DLC that you're missing into one post since Valve support is aware of the issue.

Something like,

To whom it may concern:
Following The Legend of Heroes: Trails of Cold Steel IV DLCs are missing from my library:
Echoes of Erebonia Digital Soundtrack Sampler (1575412)
The Black Records Digital Mini Art Book (1575413)
Twilight Resonance Digital Soundtrack (1575414)
The Complete Black Records Digital Art Book (1575415)

Alex

9 Apr, 2021 @ 1:42pm

Missing both soundtracks :(

ojvdh

9 Apr, 2021 @ 1:50pm

Originally posted by NISA_Daniel:
Originally posted by multicoloredyoshi:
Attempted to follow these new instructions, but apparently I can only submit one at a time. Is there really no better solution then this? I doubt Valve's response time will be swift. And having to potentially do this again until I have them all is very inconvenient.

Thats a very good solution! Nice to hear that support is awear of the problem that should make things much easier.

How long do you think it will take until I can expect a reply from them? (I have send my rewuest around an hour ago)

Ah I see... When you're able to submit another one, I would try adding all of the DLC that you're missing into one post since Valve support is aware of the issue.

Something like,

To whom it may concern:
Following The Legend of Heroes: Trails of Cold Steel IV DLCs are missing from my library:
Echoes of Erebonia Digital Soundtrack Sampler (1575412)
The Black Records Digital Mini Art Book (1575413)
Twilight Resonance Digital Soundtrack (1575414)
The Complete Black Records Digital Art Book (1575415)

multicoloredyoshi has The Legend of Heroes: Trails of Cold Steel IV

9 Apr, 2021 @ 1:54pm

Originally posted by NISA_Daniel:
Ah I see... When you're able to submit another one, I would try adding all of the DLC that you're missing into one post since Valve support is aware of the issue.

Something like,

To whom it may concern:
Following The Legend of Heroes: Trails of Cold Steel IV DLCs are missing from my library:
Echoes of Erebonia Digital Soundtrack Sampler (1575412)
The Black Records Digital Mini Art Book (1575413)
Twilight Resonance Digital Soundtrack (1575414)
The Complete Black Records Digital Art Book (1575415)

Ok I've put additional info on other dlcs in my help request. If I don't get a response some time today though, I'm just going to refund the game. This is a major headache.
I don't know if it's possible, but instead of having these listed as N/A, you could just list them as free for launch week then change them to the correct pricing after the week is up. I don't know how difficult it would be to do that, but it certainly would make things much easier for everyone missing it from their library currently.
Guess all I can do is wait on Valve's response at this point.