Ursprünglich geschrieben von Hamperius:

Hi. I have been using Movavi for quite some time now, and it has always worked just fine. Today I launched the application because I wanted to make a new video. Then an error message pops up saying Serious error, and the application won't start. I tried un-installing and re-installing the application but that didn't work. I even tried verifying the files, but it said there was no problem with them. I can launch every other game just fine without any problems, only Movavi seems to have this issue.

What is the problem, and can it be solved?

Hello!

We are really sorry that you are experiencing this. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.

Best regards,
Movavi team

Ursprünglich geschrieben von Movavi:

Ursprünglich geschrieben von Hamperius:

Hi. I have been using Movavi for quite some time now, and it has always worked just fine. Today I launched the application because I wanted to make a new video. Then an error message pops up saying Serious error, and the application won't start. I tried un-installing and re-installing the application but that didn't work. I even tried verifying the files, but it said there was no problem with them. I can launch every other game just fine without any problems, only Movavi seems to have this issue.

What is the problem, and can it be solved?

Hello!

We are really sorry that you are experiencing this. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.

Best regards,
Movavi team

This generic Text you people alsways send is making me more angry than the software not working adequate. The problem with the Software is widely known by now. Many people have issues with the Software crashing and everytime it happens to me and i look up for advise i only find this generic ♥♥♥♥♥♥ answer of yours.
Do better.
For the love of god just fix your damn Software.
I like using the programme, it's more or less easy to use and has everything i need but every couple of month i have issues with it and it takes weeks until it works again.
And the next time i'm looking up advise and problem solutions and i see this generic useless message you people always post, my heads gonna explode in rage.

Ursprünglich geschrieben von Lux:

This generic Text you people alsways send is making me more angry than the software not working adequate. The problem with the Software is widely known by now. Many people have issues with the Software crashing and everytime it happens to me and i look up for advise i only find this generic ♥♥♥♥♥♥ answer of yours.
Do better.
For the love of god just fix your damn Software.
I like using the programme, it's more or less easy to use and has everything i need but every couple of month i have issues with it and it takes weeks until it works again.
And the next time i'm looking up advise and problem solutions and i see this generic useless message you people always post, my heads gonna explode in rage.

Hello, Lux! We apologize for any inconvenience caused. The fact is that problems that arise for different users can be caused by different reasons. Our support team will investigate your problem (for this, the support team agent may ask you for additional information in the form of screenshots, source files or program logs), and offer solutions that will help solve your particular problem.

Today's mines stopped working after I updated my AMD Adrenaline from 23.7.2 to 23.8.1 so a good place to start might be your video driver. Try to check and see if your graphics card has recently updated its driver. It could be Nvidia or AMD software depending on what type of card you have.

I should also mention that prior to the update of my AMD driver, literally just minutes, Movavi 2020 was working just fine.

And Also other games (like Destiny 2 and Ready or Not) worked just fine both before and after the update. So it seems that Movavi was impacted more than any other application due to the graphics driver update (it least it seems that way in my case). So I'm going to roll back my drivers now.

Whelp, Just reinstalled the old drivers and the application launches and crashes immediately now. Guess It's back to troubleshooting.

I really needed this to work today (within 2 days) because I had agreed to do a video project for somebody. I spoke so highly of Movavi too as an editor and was just THAT confident that I could do it lol.

But after a driver update to my AMD card it all came crashing down (pun intended). So I'll have to use the windows built in editor for now until further notice.

Ursprünglich geschrieben von sMurF_619:

Whelp, Just reinstalled the old drivers and the application launches and crashes immediately now. Guess It's back to troubleshooting.

I really needed this to work today (within 2 days) because I had agreed to do a video project for somebody. I spoke so highly of Movavi too as an editor and was just THAT confident that I could do it lol.

But after a driver update to my AMD card it all came crashing down (pun intended). So I'll have to use the windows built in editor for now until further notice.

Hello! We are really sorry that you experienced this. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.

Thanks, but I got it to work. I'll eventually post in there. But what I did was roll back my video driver manually (windows 10). I had to log into my admin account --not the one I play steam with -- and press windows key + x then I went into device manager, display adapters, there it listed my video card which is a Radeon RX 580 Series. I right click that, open properties then go into the driver tab, click on the roll back button and then it asks me if I'd like to confirm I agree. Then the screen flickers a little bit and my Adrenaline App for My video card disappears. Now when I select Movavi in steam it actually works on the admin account. And it actually works on regular account as well if I run as admin. Before this it wouldn't run at all on either.

Steam still won't launch Movavi on my user account if I don't run steam as admin. But since I don't have too much time to troubleshoot anymore I will just take this as a win because I just need it to work so that I can continue onto my project before the deadline hits lol.

Just thought I'd share it here hopefully helps somebody out. I'll probably run more tests later AFTER this project is done because I don't want to break it. I've tried a lot of different approaches from forums and youtube videos. Everything from downloading a small file for windows dll to clearing out folders in Movavi. Reinstalling a million times. Rolling back drivers through Adrenaline AMD didn't work. It wasn't until I did it manually through windows. Really I didn't even have a problem with Movavi until my AMD driver updated. I didn't have any restore points enabled on my computer which would've been nice too. Those can be a life saver! Anyways thank you all and good luck