Artificial Extinction

Artificial Extinction

R-Locke 24 May, 2020 @ 7:47pm
Game crashes on the first area
I had just purchased the game and during the tutorial the game will freeze and give me the error message "Unreal engine is exiting due to D3D device" is this a problem on my end or is this something common?
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Showing 1-15 of 15 comments
100HrGames  [developer] 25 May, 2020 @ 5:28am 
Hi, sorry to hear, this is the first I've heard of this error happening so my first impression it's likely an issue with your pc. Do you know what graphics card your computer has?
R-Locke 25 May, 2020 @ 6:29am 
Originally posted by 100HrGames:
Hi, sorry to hear, this is the first I've heard of this error happening so my first impression it's likely an issue with your pc. Do you know what graphics card your computer has?

Sadly I do not, Its been a while since I checked the graphics card and I dont have the ability to take it apart and check currently. Thank you though for responding.
100HrGames  [developer] 25 May, 2020 @ 6:33am 
Originally posted by Roboloke04:
Originally posted by 100HrGames:
Hi, sorry to hear, this is the first I've heard of this error happening so my first impression it's likely an issue with your pc. Do you know what graphics card your computer has?

Sadly I do not, Its been a while since I checked the graphics card and I dont have the ability to take it apart and check currently. Thank you though for responding.
Sorry to hear but the game does require a graphics card to run as with most quality 3d games today. If you think you'd enjoy gaming as a hobby, it's definitely your first upgrade but make sure you get good advice on a card that's compatible with your pc and power supply.
R-Locke 25 May, 2020 @ 6:38am 
Originally posted by 100HrGames:
Originally posted by Roboloke04:

Sadly I do not, Its been a while since I checked the graphics card and I dont have the ability to take it apart and check currently. Thank you though for responding.
Sorry to hear but the game does require a graphics card to run as with most quality 3d games today. If you think you'd enjoy gaming as a hobby, it's definitely your first upgrade but make sure you get good advice on a card that's compatible with your pc and power supply.

I'll see if I can screenshot the error message. I doubt my PC is unable to run the game due to its ability to run others perfectly fine in more restricting conditions. This and Deep rock galactic are the only two games I have that crash commonly at certain points (mostly around 7-8 miniutes after the game starts.
100HrGames  [developer] 25 May, 2020 @ 6:42am 
In your windows search bar, can you type in Device Manager and open it, then click on Display Adapters and tell me what you see? Also click on Processors and tell me what it says? Thanks!
R-Locke 25 May, 2020 @ 6:48am 
Originally posted by 100HrGames:
In your windows search bar, can you type in Device Manager and open it, then click on Display Adapters and tell me what you see? Also click on Processors and tell me what it says? Thanks!
On the device manager it says "NVIDIA GeForce 1050 TI". I also have screenshotted the error message, is there a way I can link it?
100HrGames  [developer] 25 May, 2020 @ 8:25am 
I think that card should be fine, the 1050Ti has 4Gb ram. You said it crashed on the Tutorial. Would that be the Intro or Day 1. Are you able to skip the intro (space bar) and then continue on to Day 1 and see if it still crashes?
R-Locke 25 May, 2020 @ 8:34am 
Originally posted by 100HrGames:
I think that card should be fine, the 1050Ti has 4Gb ram. You said it crashed on the Tutorial. Would that be the Intro or Day 1. Are you able to skip the intro (space bar) and then continue on to Day 1 and see if it still crashes?

It crashes during the segment where the first wave of the Tank bots approach. So far It always crashes after the 4-5th one. When the game crashes it just locks up. I never had any frame drops or noticeable performance issues during the game until during this segment. When it crashes it just locks up and stops loading frames. The music continues playing but everything else just freezes.
R-Locke 25 May, 2020 @ 8:36am 
I also took a snipping tool screenshot of the error message, if that helps
100HrGames  [developer] 25 May, 2020 @ 10:03am 
You describe the crash well "Unreal engine is exiting due to D3D device". Not sure if the screenshot is able to provide any more info but my email is chris@100hrgames.com

Do you think this guide is relevant to you?
https://www.drivereasy.com/knowledge/solved-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

Not with regards to step 1 but perhaps one of the other steps to try?

Other troubleshooting guides for this error:
https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html

Are you using most recent nvidia drivers?

If it still crashes, can you try with lowering the resolution scale in the graphics setting, maybe to 0.5?
Last edited by 100HrGames; 25 May, 2020 @ 10:10am
R-Locke 25 May, 2020 @ 11:58am 
Originally posted by 100HrGames:
You describe the crash well "Unreal engine is exiting due to D3D device". Not sure if the screenshot is able to provide any more info but my email is chris@100hrgames.com

Do you think this guide is relevant to you?
https://www.drivereasy.com/knowledge/solved-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

Not with regards to step 1 but perhaps one of the other steps to try?

Other troubleshooting guides for this error:
https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html

Are you using most recent nvidia drivers?

If it still crashes, can you try with lowering the resolution scale in the graphics setting, maybe to 0.5?

Thank you I'll make sure to check those resources out, I'll email the image soon
100HrGames  [developer] 25 May, 2020 @ 4:32pm 
Originally posted by Roboloke04:
Originally posted by 100HrGames:
You describe the crash well "Unreal engine is exiting due to D3D device". Not sure if the screenshot is able to provide any more info but my email is chris@100hrgames.com

Do you think this guide is relevant to you?
https://www.drivereasy.com/knowledge/solved-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

Not with regards to step 1 but perhaps one of the other steps to try?

Other troubleshooting guides for this error:
https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html

Are you using most recent nvidia drivers?

If it still crashes, can you try with lowering the resolution scale in the graphics setting, maybe to 0.5?

Thank you I'll make sure to check those resources out, I'll email the image soon
Received the image through email. Thank you.

That error code 0x887A0006 - 'HUNG' is helpful. When I research the cause of that error many users are pointing towards the nvidia driver, registry conflict, low pc power supply etc. It's hard to troubleshoot as it could be so many different things but you're the only player who has told me they've received this specific error.

The game will push your graphics card to 100% and there's something causing instability in your pc. I suggest you google that error 0x887A0006 - 'HUNG' and you can read their troubleshooting and what's worked for some hasn't worked for others.

The obvious things are updated graphics card drivers, remove overclocking, verify game files through Steam, is your pc power supply struggling, does your gtx1050ti require a 6pin power supply, is it seated correctly... etc.

I'd also test my graphics card through free Benchmark programs like 3dmark on Unigine Superposition benchmarks and see if it's stable, that would be really good to know if it can run those benchmarks without problems.



R-Locke 25 May, 2020 @ 4:40pm 
Originally posted by 100HrGames:
Originally posted by Roboloke04:

Thank you I'll make sure to check those resources out, I'll email the image soon
Received the image through email. Thank you.

That error code 0x887A0006 - 'HUNG' is helpful. When I research the cause of that error many users are pointing towards the nvidia driver, registry conflict, low pc power supply etc. It's hard to troubleshoot as it could be so many different things but you're the only player who has told me they've received this specific error.

The game will push your graphics card to 100% and there's something causing instability in your pc. I suggest you google that error 0x887A0006 - 'HUNG' and you can read their troubleshooting and what's worked for some hasn't worked for others.

The obvious things are updated graphics card drivers, remove overclocking, verify game files through Steam, is your pc power supply struggling, does your gtx1050ti require a 6pin power supply, is it seated correctly... etc.

I'd also test my graphics card through free Benchmark programs like 3dmark on Unigine Superposition benchmarks and see if it's stable, that would be really good to know if it can run those benchmarks without problems.

Thank you for your help, I had just recently updated the drivers and the game worked better, the crash was delayed to a later point. I was able to get the MG turret before it had crashed, I screenshotted the error however its only the window this time, since I couldnt reopen the frozen game. I'll send you the email
SmokenJoe 28 May, 2020 @ 6:17pm 
I am having problems loading the game itself. I double click the link and it doesn't load the game at all. Is this a problem on my end or what? it seems really cool so i would love to play it.
100HrGames  [developer] 29 May, 2020 @ 5:48am 
Originally posted by Kingcobra8901:
I am having problems loading the game itself. I double click the link and it doesn't load the game at all. Is this a problem on my end or what? it seems really cool so i would love to play it.
This is a first, so I have to believe it's most likely an issue on your end.

- Can you verify the game files (From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game files... button.)

- What are your system specs?

- Any error codes coming up at all?

If it still doesn't work, I would try uninstalling the game and re-installing it.

You've never had this issue before with any other games?

Thanks for letting me know and I'll do my best to troubleshoot with you from my end!
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