Originally posted by Thoraven23:

Hello,

I purchased the game today and am enjoying it but the game continues to crash on level 2 at different points throughout. It's happened 3 times thus far, sometimes happening after flying drones arrive and sometimes before. I did notice on the most recent crash that my resolution settings had been reverted (i play on an ultra-wide 1080p). Has anyone else experienced this?

Hi, you are not the only one although I am struggling to reproduce the error on my end which is making it really hard for me to troubleshoot what's behind this. It seems to only happen on Level 2 and I need to figure out why this happens only on this level and to very few players. What graphics card are you using? Do you remember if you were doing anything specific when the game crashed? (dropping a Sentry, repairing, zooming, firing). It's very helpful to know that it's not always at the exact same stage of the level.

Did you have any AA Sentry's upgraded to include launchers that were firing missiles?

I will go through the level code again and see if I can find something.

I am using a Nvidia GTX 1070 graphics card.

As you mentioned it doesn't happen in the same spot every time. Last night i tried playing on an easier mode to see if it was mode related, got to 91% (and died, got hit by a bomb), tried again on easy and got the fatal error which to me at least rules out difficulty setting as the cause.

In terms of actions it doesn't appear to occur when i am either placing or upgrading a turret (although to answer your question, i am upgrading turrets to maximum level, ill try the level again with NO AA turret upgrades). I've played the level somewhere around 10 times now and if i had to guess i would say it occurs around when cut scenes are supposed to happen as sometimes it happens when i'm near turrets, and others it happens when i'm running around collecting metal. I thought maybe getting too far from base was a culprit but during the 91% run i did that the whole time without issues so i'm guessing its not that either. As a side effect, I'm getting REALLY damn polished at this level lol.

While i am happy to continue testing this, do you happen to have a method of allowing me to skip past level 2? Ideally i would love to continue on experiencing the game you built and then come back to level 2 for testing purposes after I've beat the game but i'm prevented from that currently:)

Originally posted by Thoraven23:

I am using a Nvidia GTX 1070 graphics card.

As you mentioned it doesn't happen in the same spot every time. Last night i tried playing on an easier mode to see if it was mode related, got to 91% (and died, got hit by a bomb), tried again on easy and got the fatal error which to me at least rules out difficulty setting as the cause.

In terms of actions it doesn't appear to occur when i am either placing or upgrading a turret (although to answer your question, i am upgrading turrets to maximum level, ill try the level again with NO AA turret upgrades). I've played the level somewhere around 10 times now and if i had to guess i would say it occurs around when cut scenes are supposed to happen as sometimes it happens when i'm near turrets, and others it happens when i'm running around collecting metal. I thought maybe getting too far from base was a culprit but during the 91% run i did that the whole time without issues so i'm guessing its not that either. As a side effect, I'm getting REALLY damn polished at this level lol.

While i am happy to continue testing this, do you happen to have a method of allowing me to skip past level 2? Ideally i would love to continue on experiencing the game you built and then come back to level 2 for testing purposes after I've beat the game but i'm prevented from that currently:)

This is extremely helpful.

I'm going to focus on the cinematic code next and go through each line step by step. I tried sending you a private message to help you with getting passed level 2. Or you can email me at chris@100hrgames.com and I'll share some instructions with you.

Thanks so much for all your effort in helping me troubleshoot this!

Originally posted by 100HrGames:

Originally posted by Thoraven23:

I am using a Nvidia GTX 1070 graphics card.

As you mentioned it doesn't happen in the same spot every time. Last night i tried playing on an easier mode to see if it was mode related, got to 91% (and died, got hit by a bomb), tried again on easy and got the fatal error which to me at least rules out difficulty setting as the cause.

In terms of actions it doesn't appear to occur when i am either placing or upgrading a turret (although to answer your question, i am upgrading turrets to maximum level, ill try the level again with NO AA turret upgrades). I've played the level somewhere around 10 times now and if i had to guess i would say it occurs around when cut scenes are supposed to happen as sometimes it happens when i'm near turrets, and others it happens when i'm running around collecting metal. I thought maybe getting too far from base was a culprit but during the 91% run i did that the whole time without issues so i'm guessing its not that either. As a side effect, I'm getting REALLY damn polished at this level lol.

While i am happy to continue testing this, do you happen to have a method of allowing me to skip past level 2? Ideally i would love to continue on experiencing the game you built and then come back to level 2 for testing purposes after I've beat the game but i'm prevented from that currently:)

This is extremely helpful.

I'm going to focus on the cinematic code next and go through each line step by step. I tried sending you a private message to help you with getting passed level 2. Or you can email me at chris@100hrgames.com and I'll share some instructions with you.

Thanks so much for all your effort in helping me troubleshoot this!

So great news! using completely un-upgraded AA guns i was able to pass the level. Ironically upgrading snipers, and short range guns didnt cause any issues. At this point having someone that does experience this issue is likely valuable to you so i think im going to replay the level a few times and see if i can find any other trends or patterns that might help you narrow down. You've clearly put a lot of time and effort into this game, i would hate to see you issue refunds or lose rating because of something you cannot reproduce on your end. I'll let you know my findings as i learn more.

Scratch that. Got the fatal error in the first 3-4 minutes before i placed AA turrets or performed an upgrade on any turrets. This time it happened right before the "tanks from the canyon" portion.

Next replay. Same thing. to get hyper specific as the last 2 runs have failed out really early.

I'm building before wave begins:

3 metal miners
1 fuel (duh)
2 energy

6 sniper turrets
2 gun turrets

no upgrades on anything.

I get past the first cut scene of the 1st tank dying. I got past the message of "enemies in the canyon" before the error.

Originally posted by Thoraven23:

Next replay. Same thing. to get hyper specific as the last 2 runs have failed out really early.

I'm building before wave begins:

3 metal miners
1 fuel (duh)
2 energy

6 sniper turrets
2 gun turrets

no upgrades on anything.

I get past the first cut scene of the 1st tank dying. I got past the message of "enemies in the canyon" before the error.

So then it may not be a cutscene code either then?

Curious, what cpu are you using? Any background apps you can close down to free up cpu processing? Perhaps anti virus software or something? The spider tanks foot placement requires significant processing power for a four legged character. I am able to get the game to crash in certain situations due to the 'Inverse Kinematics' processing power required by these characters.

Either way, I'm happy to send you instructions privately to help you manually pass the level, just reach out to me through email or private Steam direct message for instructions.

Originally posted by 100HrGames:

Originally posted by Thoraven23:

Next replay. Same thing. to get hyper specific as the last 2 runs have failed out really early.

I'm building before wave begins:

3 metal miners
1 fuel (duh)
2 energy

6 sniper turrets
2 gun turrets

no upgrades on anything.

I get past the first cut scene of the 1st tank dying. I got past the message of "enemies in the canyon" before the error.

So then it may not be a cutscene code either then?

Curious, what cpu are you using? Any background apps you can close down to free up cpu processing? Perhaps anti virus software or something? The spider tanks foot placement requires significant processing power for a four legged character. I am able to get the game to crash in certain situations due to the 'Inverse Kinematics' processing power required by these characters.

Either way, I'm happy to send you instructions privately to help you manually pass the level, just reach out to me through email or private Steam direct message for instructions.

Luckily when i passed the level earlier this morning for the first (and only) time it progressed me to day 3 so i am no longer stuck. At this point I'm tinkering around in the level in an attempt to narrow down the issue as I'm curious at this point. I did just restart my PC and shut down extra windows to see if that helps.

In terms of CPU I'm using an Intel i7 4.0GHz CPU. Anti-virus software is avast (which hasn't informed me that it shut the game down which it usually does if it causes the problem). I'm about to try my first game post-restart so i'll reply back with what i find.

fatal error, easy mode right before bomb fliers. There doesnt seem to be an obvious reason for it...

Originally posted by Thoraven23:

fatal error, easy mode right before bomb fliers. There doesnt seem to be an obvious reason for it...

So odd. Can you let me know if it crashes for you on any other levels? Other people would also only crash on Day 2 and then all the other levels were fine.

Originally posted by 100HrGames:

Originally posted by Thoraven23:

fatal error, easy mode right before bomb fliers. There doesnt seem to be an obvious reason for it...

So odd. Can you let me know if it crashes for you on any other levels? Other people would also only crash on Day 2 and then all the other levels were fine.

iI just experienced a fatal error on level 5 as well. I'll keep trying but in general the level was running really laggy before this error so im hoping a restart will help solve.

3rd play through of level 5, similar symptoms of level 2.

Originally posted by Thoraven23:

3rd play through of level 5, similar symptoms of level 2.

Hmmm... this game does not like your pc. I'm running an i5 7600 @ 3.8Ghz with a 1080gtx and I can't get the game to crash on me despite hundreds of hours of trying. I don't understand why it seems about 1% of players experience crashes like these. Some are fine even with screen recording software also running.

If it was one part of a level, I could very likely figure it out. With these almost random crashes... it's like it could be absolutely anything in the game or some kind of conflict in your pc with Unreal Engine... just a guess.

As I keep working on the game and reviewing code, I will keep this issue in mind in hopes of finding something. Thank you so much for your help! :)

Level 2 error here, just purchased the game. for me it happen when the robot is counting down for first contact. or close to that.

Originally posted by viperwolf02:

Level 2 error here, just purchased the game. for me it happen when the robot is counting down for first contact. or close to that.

Thanks Viperwolf. Were you issuing any commands to the drone, building anything, firing a weapon, picking up or dropping anything? Figuring out this bug is my main priority but I just can't reproduce it on my pc which makes solving it really hard.

Out of curiousity, what cpu/gpu are you using?