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Atelier Shallie: Alchemists of the Dusk Sea DX

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KTG_Dev_Messenger  [developer] 14 Jan, 2020 @ 12:14am
Official Bug Reporting Thread / バグ報告はこちら / BUG問題回報請在此留言 / BUG报错请在此留言
Thank you for your support and purchasing this game.

If any errors are encountered, please report them in this thread. Including your PC specs will assist in handling any issues.

While the dev team will not reply directly to the thread, they will view all comments and use it towards any improvements.

If you require customer support, please send inquiries to the customer support for your region.

For the latest game information, please refer to the official website.

JAPANESE: https://www.gamecity.ne.jp/atelier/duskdx/
TRADITIONAL CHINESE: https://www.gamecity.com.tw/atelier/duskdx/
ENGLISH (US): https://www.koeitecmoamerica.com/duskdx/
ENGLISH (UK): https://www.koeitecmoeurope.com/duskdx/

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

この度はご購入いただき、誠にありがとうございます。

不具合が有った場合、こちらのスレッドに記載をお願いいたします。
お使いのPCの環境を添えていただくと、より対応がしやすくなります。
基本的に開発者が直接皆さんの書き込みに返答することはありませんが、目を通し今後の改善に役立てさせていただきます。

サポートが必要な場合は、各リージョンのユーザーサポートにお問い合わせください。

最新の情報は、公式サイトをご確認ください。

日本: https://www.gamecity.ne.jp/atelier/duskdx/
繁體中文: https://www.gamecity.com.tw/atelier/duskdx/
ENGLISH (US): https://www.koeitecmoamerica.com/duskdx/
ENGLISH (UK): https://www.koeitecmoeurope.com/duskdx/

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

非常感謝您的購買與支持。
如有發現遊戲存在BUG等無法正常運作的情況，請在本討論串內留言並同時附上您的電腦配置。
恕開發團隊無法直接回覆各位玩家的留言，但我們會極力汲取大家的意見回饋並儘快提出解決方案。

如需具體協助，請洽您所在地的客服窗口。

最新情報請前往官方網站。

日文: https://www.gamecity.ne.jp/atelier/duskdx/
中文: https://www.gamecity.com.tw/atelier/duskdx/
ENGLISH (US): https://www.koeitecmoamerica.com/duskdx/
ENGLISH (UK): https://www.koeitecmoeurope.com/duskdx/

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

非常感谢您的购买与支持。
如有发现游戏存在BUG等无法正常运作的情况，请在本讨论串内留言并同时附上您的电脑配置。
恕开发团队无法直接回复各位玩家的留言，但我们会尽力汲取大家的意见回馈并尽快提出解决方案。

如需具体支持，请联系当地的客服。

最新情报请访问官方网站。

日文: https://www.gamecity.ne.jp/atelier/duskdx/
中文: https://www.gamecity.com.tw/atelier/duskdx/
ENGLISH (US): https://www.koeitecmoamerica.com/duskdx/
ENGLISH (UK): https://www.koeitecmoeurope.com/duskdx/
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Showing 1-15 of 32 comments
Muuvie 14 Jan, 2020 @ 12:27pm 
I am unable to play due to the game crashing on startup for me.

Windows 7 64-bit (Is this why? The specifications state that I need WIndows 8 and up)
NVIDIA GeForce 1060 3GB
Intel Core i5 7500 @ 3.40GHz
8GB Memory
DX 11
#1
motaku96 14 Jan, 2020 @ 7:58pm 
Originally posted by Muuvie:
I am unable to play due to the game crashing on startup for me.

Windows 7 64-bit (Is this why? The specifications state that I need WIndows 8 and up)
NVIDIA GeForce 1060 3GB
Intel Core i5 7500 @ 3.40GHz
8GB Memory
DX 11

Also getting crash on startup for Shallie and Escha and Logy. Ayesha manages to run fine.

Win10
5700 XT
i5 6600k
16gb ram
#2
NBX 16 Jan, 2020 @ 2:41pm 
I'm seeing the same shadows problem as in Atelier Escha & Logy where the character models don't leave shadows. Atelier Ayesha does not have this problem.

Screenshot comparison with the Vita version:
https://imgur.com/a/K30F2SV

Windows 10 64-bit
NVIDIA GeForce GTX 970 4GB
Intel Core i5-8400 @ 2.80GHz
16GB RAM
#3
mario18010 16 Jan, 2020 @ 2:44pm 
Originally posted by motaku96:
Originally posted by Muuvie:
I am unable to play due to the game crashing on startup for me.

Windows 7 64-bit (Is this why? The specifications state that I need WIndows 8 and up)
NVIDIA GeForce 1060 3GB
Intel Core i5 7500 @ 3.40GHz
8GB Memory
DX 11

Also getting crash on startup for Shallie and Escha and Logy. Ayesha manages to run fine.

Win10
5700 XT
i5 6600k
16gb ram

I have exactly the same problem that the game window opens and then immediately closes.
same with escha and logy, but as you said ayesha runs without a problem.

win10
rx580 8gb ( latest driver )
intel i7 4790k
16gb ram
#4
Grimroth 17 Jan, 2020 @ 12:47pm 
There seems to be an issue with the framerate in Fullscreen Mode.

At first, there was only a minor stutters present during the cutscenes (visible especially during the camera movement), but after reaching the point in the story where player can accept fetch quests from the Union (Sharistella's path) the stutters are not only got worse, but are also present everywhere, even during the town/fields exploration.

What's interesting:
- during the same game session, I loaded a previous save (from before completing the last story mission), and the game works just fine.
- the problem is not releated to the resolution (it happens also on the lowest setting).
- updating the drivers didn't solve the issue.

Temporary solution:
- switching the game to Windowed Mode eliminates all above problems with the stuttering.

Desktop PC
Win10 Home ver.1909
i5-8400
GTX 1060 3GB
16GB Memory
Installed on SSD
#5
Niur 17 Jan, 2020 @ 10:18pm 
Originally posted by motaku96:
Originally posted by Muuvie:
I am unable to play due to the game crashing on startup for me.

Windows 7 64-bit (Is this why? The specifications state that I need WIndows 8 and up)
NVIDIA GeForce 1060 3GB
Intel Core i5 7500 @ 3.40GHz
8GB Memory
DX 11

Also getting crash on startup for Shallie and Escha and Logy. Ayesha manages to run fine.

Win10
5700 XT
i5 6600k
16gb ram

Me too, Ayesha runs currently but Shallie and my ALL other Atelier games crash after game window show up a second.

win10
VEGA56
ryzen5 2600X
32G RAM

and there is a way to byass this problem

Originally posted by Gotan:
I've found a temporary workaround for crashing on andrealin 2020.

1. Download the newest release of dxvk here [github.com]
2. Unpack the archive and copy files dxgi.dll and d3d11.dll from the folder x64 to game's main folder.
3. Launch the game

The game sometimes slows down and you may experience some glitches( since it translates dx11 to vulkan), but it's better than nothing. If either AMD or Koei resolves this issue, delete the files.
Last edited by Niur; 18 Jan, 2020 @ 7:10am
#6
motaku96 18 Jan, 2020 @ 10:06pm 
Originally posted by Niur:
Originally posted by motaku96:

Also getting crash on startup for Shallie and Escha and Logy. Ayesha manages to run fine.

Win10
5700 XT
i5 6600k
16gb ram

Me too, Ayesha runs currently but Shallie and my ALL other Atelier games crash after game window show up a second.

win10
VEGA56
ryzen5 2600X
32G RAM

and there is a way to byass this problem

Originally posted by Gotan:
I've found a temporary workaround for crashing on andrealin 2020.

1. Download the newest release of dxvk here [github.com]
2. Unpack the archive and copy files dxgi.dll and d3d11.dll from the folder x64 to game's main folder.
3. Launch the game

The game sometimes slows down and you may experience some glitches( since it translates dx11 to vulkan), but it's better than nothing. If either AMD or Koei resolves this issue, delete the files.

Thank you for the temporary workaround. It seems to work for Shallie. Still having issues getting E&L to start. But this is a good start.
#7
Niur 19 Jan, 2020 @ 4:51am 
Originally posted by motaku96:
Originally posted by Niur:

Me too, Ayesha runs currently but Shallie and my ALL other Atelier games crash after game window show up a second.

win10
VEGA56
ryzen5 2600X
32G RAM

and there is a way to byass this problem

Thank you for the temporary workaround. It seems to work for Shallie. Still having issues getting E&L to start. But this is a good start.

This temporary workaround still unstable and can not use reshade so i chose rollback the andrealin to 19.12.1. Rollback andrealin solve my all problem,I think you can try it too.
Last edited by Niur; 19 Jan, 2020 @ 5:26am
#8
Rakushun 19 Jan, 2020 @ 10:54am 
Playing the game in fullscreen forces the game to use my Realtek HD Audio driver for some reason, which causes sound to come out of my laptop instead of my speakers. Nothing I do changes it, and my Sound settings on my PC for the game show it should be coming out of my speakers. But it doesn't. If I just uninstall Realtek drivers so that only HDMI audio is left, the game won't even start up at all and crashes almost immediately. I've never had this problem with any other game (including Ryza, another Atelier game). Windowed mode runs fine, it's just fullscreen which for some reasons forces use of my laptop speakers.
Last edited by Rakushun; 19 Jan, 2020 @ 11:01am
#9
Cry 19 Jan, 2020 @ 3:05pm 
Originally posted by NBX:
I'm seeing the same shadows problem as in Atelier Escha & Logy where the character models don't leave shadows. Atelier Ayesha does not have this problem.

Screenshot comparison with the Vita version:
https://imgur.com/a/K30F2SV

Windows 10 64-bit
NVIDIA GeForce GTX 970 4GB
Intel Core i5-8400 @ 2.80GHz
16GB RAM

I've seen videos where there are shadows and videos without, I don't know what is the cause.

https://www.youtube.com/watch?v=2d_yGFBCBWc
#10
Grimroth 20 Jan, 2020 @ 12:59pm 
The framerate stutters problem in Fullscreen Mode I mention earlier can be solved by setting "Max Frame Rate" to "60 FPS" via Nvidia Control Panel (this setting is avaliable only in the newest drivers 441.87).
Last edited by Grimroth; 20 Jan, 2020 @ 1:00pm
#11
Desechol 21 Jan, 2020 @ 2:35am 
Originally posted by Cryev:
Originally posted by NBX:
I'm seeing the same shadows problem as in Atelier Escha & Logy where the character models don't leave shadows. Atelier Ayesha does not have this problem.

Screenshot comparison with the Vita version:
https://imgur.com/a/K30F2SV

Windows 10 64-bit
NVIDIA GeForce GTX 970 4GB
Intel Core i5-8400 @ 2.80GHz
16GB RAM

I've seen videos where there are shadows and videos without, I don't know what is the cause.

https://www.youtube.com/watch?v=2d_yGFBCBWc

Me too
The movie can only be played in full screen when resolution is blew 1920x1080.
And there isn't shadow effect in the game.
Last edited by Desechol; 21 Jan, 2020 @ 7:10am
#12
motaku96 23 Jan, 2020 @ 9:17pm 
Originally posted by Niur:
Originally posted by motaku96:

Thank you for the temporary workaround. It seems to work for Shallie. Still having issues getting E&L to start. But this is a good start.

This temporary workaround still unstable and can not use reshade so i chose rollback the andrealin to 19.12.1. Rollback andrealin solve my all problem,I think you can try it too.

AMD just released an updated driver that fixes the crashing issue on all Atelier games.
#13
百合 姫 25 Jan, 2020 @ 8:28pm 
Originally posted by Desechol:
And there isn't shadow effect in the game.


Originally posted by NBX:
I'm seeing the same shadows problem as in Atelier Escha & Logy where the character models don't leave shadows. Atelier Ayesha does not have this problem.

This is a NVIDIA bug. The graphics API is rendering the shadow properly, but old NV drivers do not work.

Shadows work on:
Current NV drivers (440+)
Current AMD drivers
Intel HD drivers
DirectX Software rasterizer

Shadows don't work on:
NV 391.35 drivers.
Last edited by 百合 姫; 25 Jan, 2020 @ 8:28pm
#14
Thales Monteiro 28 Jan, 2020 @ 3:58pm 
Anyone have problems with sound? For some reason voices don't work here (japanese or english voices)


________
edit: Forgot specs...
Win 10
GTX 1660 6GB
16GB RAM
Ryzen 5 2600
Resolution: Fullscreen Full HD

_________
edit2: Same problem of @Grimroth. For some strange reason, i need change place of headset for voice work
Last edited by Thales Monteiro; 28 Jan, 2020 @ 4:06pm
#15
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Atelier Shallie: Alchemists of the Dusk Sea DX > General Discussions > Topic Details
Date Posted: 14 Jan, 2020 @ 12:14am
Posts: 32

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