Missing your purchases? - Update 1 :: Archeblade General Discussions

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[Codebrush] Jay

3 Apr, 2013 @ 2:14am

Missing your purchases? - Update 1

For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:

billing@codebrush.net

We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.

Last edited by [Codebrush] Jay; 12 Apr, 2013 @ 3:22am

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Showing 1-15 of 55 comments

AerialSnack has Archeblade

3 Apr, 2013 @ 2:43pm

Will we receieve the promised compensations once our purchases are fixed?

alexyuly 3 Apr, 2013 @ 9:28pm

HI, sorry but how to check the confirmation number?

AerialSnack has Archeblade

3 Apr, 2013 @ 9:55pm

Originally posted by alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

RedForce 4 Apr, 2013 @ 6:39am

already send no news yet

alexyuly 4 Apr, 2013 @ 6:49am

Originally posted by =(eG)= FlyingWaffle #osu!:
Originally posted by alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

Found it, Thank You
Forwarded the mail to Codebrush afterward.

Last edited by alexyuly; 4 Apr, 2013 @ 7:01am

[Codebrush] Jay

5 Apr, 2013 @ 12:43am

Originally posted by PainT-BuTT:
already send no news yet

what's your email again?

Jnx86

9 Apr, 2013 @ 10:25am

Im going to buy starter pack, lets hope this issue is fixed now :)

RedForce 9 Apr, 2013 @ 4:17pm

I still have not received my missing purchases and compensation.
kindly check please thanks.

RedForce 10 Apr, 2013 @ 12:06am

ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?

RedForce 10 Apr, 2013 @ 12:10am

they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public

#10

Dustin Weeber has Archeblade

10 Apr, 2013 @ 12:37pm

I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694

Last edited by Dustin Weeber; 10 Apr, 2013 @ 10:44pm

#11